Receive one 1 kg pack of 100% dried thyme leaves and one 1 kg pack of black pepper powder, giving you 2 kg in total. Each product is supplied separately in its own food-grade resealable pouch.
Dried thyme leaves bring an earthy, gently minty and lightly peppery character to savoury dishes. Their warm, woody aroma makes them a dependable choice for roast meats, soups, stews, stocks, stuffing, marinades and seasoning blends.
Black pepper powder delivers bold warmth and a clean peppery bite. Its consistent ground texture disperses easily through meats, vegetables, eggs, soups, gravies, spice blends and everyday cooking.
Rub the thyme leaves lightly between your fingers or palms to help release their aroma. Add early to slow-cooked dishes or mix through herb blends and marinades. Add the black pepper powder gradually during or after cooking, then adjust according to taste.
Packed fresh in Brisbane, Australia. Each product is supplied separately in its own food-grade resealable pouch for convenient storage and use.
Keep both pouches tightly sealed in a cool, dry place away from moisture and direct sunlight.
By placing an order with Shanez Spicez, you confirm that you have read and accepted these terms.
Taste is subjective, and flavour preferences vary between individuals.
We do not provide refunds or exchanges because you dislike the flavour, find it too strong, mild, sweet, salty or spicy, ordered the wrong product or pack size, found it cheaper elsewhere, or simply changed your mind.
If you are unfamiliar with a product, we recommend purchasing a smaller pack before committing to a larger quantity.
All orders are checked and carefully packed before dispatch.
If a product arrives damaged, faulty, unsafe, incorrectly supplied or significantly different from its description, please contact us as soon as possible. We recommend reporting delivery damage within 48 hours so we can promptly investigate it with the carrier.
Please provide clear photographs showing:
Please retain the product and all original packaging until the claim has been assessed. Do not return or dispose of anything unless instructed.
Where required under Australian Consumer Law, we will provide an appropriate remedy. This may include a replacement, refund or reimbursement of reasonable return postage costs.
For health and food-safety reasons, opened food products cannot be returned because of a change of mind or flavour preference.
Opening a product does not remove your rights if it is faulty, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Returns must be approved before being sent. Unauthorised returns may not be accepted. We will provide return instructions where required.
We source our ingredients and products from reputable restaurant-quality and commercial food suppliers.
Natural products may vary slightly in colour, texture, aroma, appearance or flavour between batches. These normal variations are not considered faults.
Product images are provided as accurately as possible. Packaging, labels and product appearance may occasionally differ from the images shown without affecting the product’s identity, quantity or quality.
Please contact us before purchasing if you have an allergy, intolerance or specific dietary requirement.
We can provide available ingredient and allergen information; however, we cannot disclose proprietary recipes or confidential product formulations.
Do not assume that a product is suitable for your requirements unless this is clearly stated on the product page or confirmed by us in writing.
We begin processing orders quickly. Contact us immediately if you need to change or cancel an order.
Changes and cancellations are not guaranteed once an order has entered processing, been packed or dispatched.
Adding products to an existing order may not always be possible. A separate order and additional postage may be required.
All prices are displayed in Australian dollars unless otherwise stated.
We take reasonable care to ensure product descriptions, prices, pack sizes and postage charges are correct. If an obvious listing, pricing or postage-calculation error occurs, we will contact you before dispatch.
We will explain the available options, and no additional amount will be charged without your agreement. If an acceptable solution cannot be reached, the affected item or order will be cancelled and fully refunded.
Payment must be received before an order is dispatched.
Orders are sent to the delivery address provided at checkout. Please check that your name, address, postcode and contact details are complete and correct before submitting your order.
Contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has been processed or dispatched.
We are not responsible for delays or additional charges caused by an incorrect or incomplete address supplied by the customer.
If an order is returned to us because of an incorrect address, failed delivery or non-collection, additional postage may be required before it is sent again.
Australian orders are sent using a tracked delivery service. International orders are sent using the service selected at checkout or stated on the product page.
Multiple orders placed by the same customer may be packed and dispatched together where practical. Postage charges are not automatically refundable after payment.
Tracking information will be provided when available. Customers are responsible for monitoring tracking and arranging collection or redelivery when required.
If you select or provide authority to leave, the carrier may leave the parcel at the delivery address without obtaining a signature.
Please select a secure delivery location. Contact us promptly if tracking shows delivery but you cannot locate your parcel so the matter can be investigated with the carrier.
Delivery dates shown at checkout or provided by a carrier are estimates unless expressly stated otherwise.
Public holidays, severe weather, carrier disruptions, remote locations and other circumstances outside our direct control may affect delivery.
We will assist with reasonable tracking enquiries and carrier investigations when required.
Customers are responsible for monitoring tracking and collecting parcels from the post office, parcel locker or collection point within the carrier’s required timeframe.
If an unclaimed, refused or undeliverable parcel is returned to us, we will contact you. Additional postage will normally be required before the order can be resent.
Where a refund is requested and legally available, original and return postage costs that cannot be recovered may be deducted to the extent permitted by law.
This does not apply where the return resulted from our error or a failure to meet a consumer guarantee.
International customers are responsible for checking their country’s import restrictions before ordering.
Customs duties, taxes, inspection charges and import fees imposed by the destination country are the customer’s responsibility and are not included in our prices or postage charges.
We cannot guarantee that customs authorities will permit every food product to enter every country.
If an order is refused, destroyed, delayed or returned by customs, any available refund will be assessed after the goods are returned to us and subject to applicable consumer laws.
Postage, customs charges and other costs that cannot be recovered may not be refundable where the product was correctly supplied and the issue was caused by destination-country restrictions.
Please contact Shanez Spicez before purchasing if you have questions regarding:
We are happy to provide the information reasonably available to help you make an informed purchase.