~ Picker's Pantry ~

 

Please note that we sell both new and used items that we acquire through various avenues, such as estate sales, auctions, and sometimes even thrift stores. Therefore, many of the previously owned items may show signs of wear, age, and/or use. We maintain a smoke-free environment and do our best to disclose any odors we detect within the item description (such as smoke or must). We strive to include ample photos of all imperfections and wear while providing detailed descriptions that depict the true character of the item. We ask that you please examine all photos closely to ensure proper knowledge and understanding of the items condition and/or quality prior to committing to purchase. We will gladly answer any questions you may have, in a timely manner, to help you determine if the item up for bid/sale is the right fit for your needs. 

PLEASE READ

Shipping:

All items ship from Ohio unless otherwise noted. We ship daily (sometimes even multiple times per day when time allows). 

We exercise extreme care when packaging all items for shipment. All fragile or delicate items will be wrapped securely w/bubble wrap or other appropriate packaging materials. Therefore, the shipping cost of some items many also reflect a minimal shipping & handling fee to help offset the cost of these supplies and the additional time it takes to package them properly. 

Smaller, lightweight, non-fragile items, or items of lesser value that meet the weight requirements, will generally be shipped USPS first class mail. However, anything vintage, antique, fragile, delicate, heavy, or of greater value will be shipped USPS priority mail using the most cost efficient packaging type for the specified item. This standard applies to all items shipped, regardless of whether the buyer or seller is responsible for the shipping costs associated with the purchase. Sometimes items are best suited to be shipped using another carrier, such as FedEx. This will typically be reflected as the primary shipping option in listing.  On the other hand, there may be times in which we find that another carrier is able to deliver your item to you more quickly than the specified carrier, so we may opt to use that carrier instead, as we strive to ensure that you have your purchase as quickly as possible. (Please note that we will never change carriers without your knowledge if it will cause you to receive your package later than promised) Please let us know if you have any specific shipping requests, prior to completing transaction, as we often ship items within minutes of receiving cleared payment.  

Payments:

To protect both buyer and seller we only accept PayPal. 

No items will be shipped without confirmation of cleared payment. 

Payment is required on all auctions within three days of auction end, or we will relist the item. However, we understand that circumstances arise, and often additional time may be needed, so we kindly ask that you reach out to us directly to make payment arrangements BEFORE the end of the three day window. We will send out a one-time payment reminder within the first 48 hours.

Please note: If we do not receive any form of communication from you and payment is not received within the specified time frame, we will assume that you have no intentions of paying and an unpaid item case may be opened through ebay.

Return Policy:

Most items are eligible for return within 30 days unless otherwise specified. Clothing sold as NWT must be returned in the same condition as it was received. Clothing returns will not be accepted on new clothing if the tags are removed by the buyer. New merchandise (non- clothing) must be in the original packaging and the packaging must be in sellable condition. 

Your account will be credited once we receive the item back, unless other arrangements have been made. We do not charge a restocking fee, unless otherwise specified. 

All priority items are insured for shipping damage. In the unlikely event that items are damaged during shipment, we ask that you please notify us within 48 hours of receiving the package. Failure to notify us within the first 48 hours of delivery may result in the denial of your request. Please include photos of the shipping box/envelope (whether damaged or not) along with photos of the damaged item with your correspondence. Please retain these items until we process your request and provide you with further instructions. 

 

When determining item condition, we always ask that you examine all of our photos closely, rather than just reading our written item description. Doing so provides you with the visual knowledge of the items condition/quality to aid in your bid placing decision. The written condition description that we provide is based solely on our observations and the opinions that we form, based on our knowledge and research of the item in question. Returns will not be accepted for item "condition" if we have clearly shown the flaw, wear, damage, blemish, defect, stains, etc. in our photos. In addition, please allow for some discrepancies in color, as variances in lighting or angle often prevent the camera from capturing the items exact color. Not to mention, even if the camera produces an image in which the coloring appears to be exactly as it should, all monitors display colors differently, creating yet another problem. So, while we do our best to take our photos in the best lighting possible, even moving outdoors when the lighting is just right, we still ask that you forgive slight color discrepancies, for the above mentioned reasons. 

 

 

We do our best to describe all items as accurately as possible and include photos of any flaws or imperfections. However, we are human and unfortunately mistakes can happen. So, we always ask that you also read all written descriptions in detail to allow you to compare your visual knowledge with anything else we may share so that you can make the most informed decision about your purchase. Don't forget to ask any questions prior to purchase if you have any uncertainties about the item that cannot be addressed by examining our photos or reading the description provided.

Returns will not be accepted on clothing that doesn't fit based on the size displayed on the tag, if we provide measurements in our photos (photos of the item with a measuring device). So although it's a hassle to measure a similar item of your own to compare to that being sold to ensure it will fit properly prior to ordering it, consider the hassle it creates for sellers, who have already provided measurements of the item for sale, to have to process a return. Trust me, we don't mind doing returns, if and when they are necessary. As sellers it is our goal to avoid them. Avoiding the need for returns makes buyers happy. Happy buyers make sellers happy. 

Select seasonal items, such as costumes, formal wear, party dresses, luau items, Hawaiian shirts, ugly Christmas sweaters, swimsuits, piñatas, and other items intended for one time use are not eligible for return. Most holiday items are not eligible for return. Those that are otherwise return eligible will not be eligible for return after the holiday if purchased prior to the holiday. Some items that are NWT be eligible for return, unless otherwise stated in the listed. These items are to be returned in the original packaging, with tags, etc., and must be in sellable (NWT) condition. We reserve the right to work with the buyer, on a case by case basis, in the event that a return is requested on an item that is not eligible to be returned, as it is our goal to provide you with a stellar shopping experience. Please note: While we are willing to consider all return requests, even on items listed as "no returns", we do not guarantee that we will approve all requests.  If your request is approved, you may only receive a partial refund and you may be responsible for return shipping. 

 

Customer Service:

As a small business (husband and wife team) we pride ourselves on providing our buyers with excellent customer service and an exceptional online shopping experience. If for any reason you are dissatisfied with any aspect of your transaction, please reach out to us directly, prior to leaving feedback, to provide us with the opportunity to resolve the issue. It is our goal to receive 5 star feedback on every transaction. We do our best to leave positive feedback for all buyers in a timely manner and greatly appreciate you doing the same if you experienced everything promised. 

Thank you for considering our listing. 

Please check out our other items for sale in our store  and add us to your list of favorite sellers so we can notify you when we are having a sale. 

 Thanks for visiting Picker's Pantry.

Happy Shopping.