Order Processing

Almost all of the standard orders are shipped within 1-2 business days, excluding weekends and holidays. The special orders for some customized products will take a little longer time, the specific time can be confirmed with our sales expert.

As soon as your order is ready, we’ll update the tracking number and inform you of the information.  If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.

Delivery Time

Delivery time depends on destination, logistics mode and other factors.

If the products that you purchased are available in our local warehouses, we will ship them from there and it takes about 1-6 business days for delivery as usual.
If the product you purchased is in stock at our warehouse in China, we will ship it from there. Delivery time is usually 5-9 business days.

Thank you for choosing Retekess! We have established a strict system to ensure product quality in a responsible manner. These products are safe and reliable, and you can buy them with confidence. Should you have any issues, feel free to contact us. Our professional customer support team will patiently help you resolve the problems. We sincerely apologize in advance for any trouble and inconvenience that caused you.

Return & Refund

We offer a 30-day unconditional return policy.

1. You can get a full refund when you return an undamaged product for any reason within 30 days. Just make sure all products are in original condition and provide us with relevant pictures or videos to prove it.

2. If you are not sure whether the product is in brand new condition, you can contact us first. We can help you confirm and provide a return label. 

3. We will issue a refund immediately once the product arrives at our warehouse.Processing time usually takes 2-5 business days.

Warranty Time

We offer a 1-year warranty.