Welcome to Bay Hydro LLC,
Bay Hydro's Mission:
We are here to provide the best quality products and service to our customers. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog. We pride ourselves in super quick out the door shipping (usually same day).
Regards,
BAY HYDRO TEAM
We accept PaypPal and major credit cards.
BAY HYDRO LLC SHIPPING POLICY:
By default, when “free shipping” is offered unless specified your packages will be shipped via ground / economy service, whichever is less expensive. We are always willing to work with customers who need faster shipping options if customers are willing to HELP cover the cost for faster service. Basically, we figure the difference between the free shipping cost we will pay and the faster shipping option you would like and ask that you pay the difference between them, which might only be $5 - $10 it just depends, contact us and we can let you know ASAP.
P.O. boxes & other "USPS ONLY" shipping to locations do cost more depending on the item being purchased and destination. Contact us for a shipping quote if needed, we are an honest seller!!
Handing time is 12-24 hours unless otherwise specified (We are SUPER QUICK)
We do ship worldwide every day, but some places even in USA may cost more, please contact us if you are in, Alaska, Hawaii, Puerto Rico etc. & PO BOXES if you would like a shipping quote please contact us with your shipping address and the products wanted.
ATTENTION International Customers!!! Shipping can take from 2 weeks to 2 months we have seen in the past. Keep in mind if you choose the cheapest shipping option to save money, DO NOT blame us for shipping delays. Shipping delays and transit times are COMPLETELY out of our control, there is absolutely nothing we can do about it.
The cheapest service option does not provide a true tracking number. it is just an international customs tracking number which will give you some updates but not all the time. If you need TRUE TRACKING numbers and your items for sure quickly you must purchase PRIORITY MAIL or EXPRESS MAIL SHIPPING.
Contact us with ANY QUESTIONS you have before you purchase!!!
Also, your country may charge Import Duty's or Tax's when importing from USA. It is the customer / buyer responsibility pay these taxes and duty.
It is completely up to the customer to make sure you can import the products, if they are seized by customs or discarded, BAY HYDRO LLC is not responsible for this and NO REFUND will be given. This is VERY important you understand this.
In the event the package gets returned to us, we can refund the product cost only. Shipping cost is not refundable paid to shipping service and they will NOT refund for these issues. Contact us with any question before you purchase.
Contact Info:
We are available Monday-Friday 10am-7pm PST and we are CLOSED on Saturday & Sunday. Please leave a voice message or email us. Messages are answered as quickly as possible, generally within 12-24 hours.
Thanks,
BAY HYDRO TEAM
Trademarks
All brand, product, service, and process names appearing on our eBay store are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Bay Hydro LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Bay Hydro LLC or any third party, except as expressly granted herein.
Miscellaneous
VOID WHERE PROHIBITED:
Although the information on eBay store is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Bay Hydro LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Bay Hydro LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Bay Hydro LLC with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Bay Hydro LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Bay Hydro LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
Thanks,
BAY HYDRO TEAM
IMPORTANT !!! PLEASE READ....
BAY HYDRO LLC RETURN POLICY:
We CANNOT accept returns on the following items: Nutrients or Additives, used trimmers, scissors, Bubble Bags, & odor bags, as we cannot assure product quality for the next buyer. However, if your item is brand new, unopened / unused, we will accept the item back for a refund of what you paid for the items.
Returns are offered within 30 days and you may be charged up to 20% restocking fee.
WE CANNOT ACCEPT RETURNS OF USED TRIMMERS, SCISSORS, BUBBLE BAGS, ODOR BAGS, ETC. PLEASE READ BELOW!!
Best thing for customers to do before they purchase any kind harvesting gear is to read reviews and watch videos on them.
We do NOT accept returns of used items, however if the item is not used, brand new in the original packaging we will be happy to process your return. It is the customer responsibility to pay for the shipping the order back to us. If it comes back USED / SMELLS, we will discard the item and no refund or replacement will be given. IMPORTANT to understand this policy as we cannot sell used products to the next customer nor can we have used products of that nature in our shop etc.
You may purchase merchandise from our eBay Store by using any one of the payment options listed. Bay Hydro LLC reserves the right to change its payment procedures at any time without prior notice to you.
Shipping cost to the customer is included in all item pricing, therefore your refund amount may be less than what you originally paid since we do not refund the shipping cost. Buyer is responsible for ALL return shipping expenses, including any future warranty shipping cost that may be needed.
If any returned item(s) are delivered back to us that violate the terms above, we will discard the item(s), and NO refunds / credit will be given to the buyer. ALL returns are required to have an RMA number.
PLEASE CONTACT US BEFORE YOU PURCHASE IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR POLICY.
Thanks,
BAY HYDRO TEAM
