Business Hours: Monday - Friday 8am - 5pm Pacific Time
Order Processing: Authorized and verified orders are processed and shipped within 24 hours during business hours only.
Payment: We accept payment by PayPal, Visa, Mastercard, and American Express
Return Policy:
Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components. All returns should be shipped with a valid tracking or delivery confirmation number back to our warehouse. Please allow up to 7 business days for returns to be processed.
Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.
No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
Free Shipping Offers: For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.
Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.
Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to company or Carrier error.
Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 72 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For 'defective' claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 72 hours of merchandise receipt. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.
Customer Service
If you have any questions regarding shipping or our returns/exchange policy, message us through the eBay Messaging Center.
