PLEASE READ
Additional Ordering Information
Snack Attack is a retail store open seven days a week and our
products are continually being sold and replenished, so they are always
fresh. Occasionally we experience delays in receiving products from
the manufacturer or distributor and we may be out of an item when you place an
order. If this should occur, we will notify you immediately by
e-mail and provide you with a best estimate of when we expect to receive more
products. You can then decide if you want to (1) wait for the
product to come in, (2) substitute another product, or (3) cancel and request a
refund. We will notify you promptly and we hope you will respond
back to us as quickly as possible. IF WE DO NOT HEAR FROM YOU, WE
WILL WAIT FOR THE PRODUCT TO COME IN AND SHIP WHEN COMPLETE. IF YOU
WOULD LIKE US TO SPLIT THE SHIPMENT, ADDITIONAL SHIPPING CHARGES MAY APPLY.
Most items are in stock and will ship within (24) hours of
payment; our shipping days are Monday-Wednesday for products sensitive to heat;
all other products Monday through Friday. To restate; regardless of when the
product is ordered and paid for Chocolate can only be shipped on a Monday,
Tuesday or Wednesday. Most shipments will be received within 1 to 3
business days if shipped priority, 3 to 5 days if shipped first class. If
your order is less than 16oz it will be shipped USPS First Class. We
understand when you buy candy or snacks you want them NOW but we are at the
mercy of the Post Office and FedEx.
Shipping costs are determined by weight, distance, and the
shipping method chosen by the buyer. All products are shipped from
our Colfax store in Colfax, California 95713 USA. All products are
put in one box whenever possible, and the shipping charges are based on total
weight and distance shipped.
Bulk Product: Many of our products are sold in bulk, which means we
purchase in large quantities (10-30LBS) and then break down into smaller sizes
and package in food grade bags. If the product is pictured in factory packaging
it will be shipped as shown, otherwise it will be shipped in bulk. Our facility
is permitted as a food facility and inspected by the Placer County
Environmental Health Department. All product is weighed on a food grade scales
which are inspected annually by the County weights and measures department.
Each crewmember working with product has completed and has been certified in
food safe handling practices.
Payment: The
only form of payment we accept is PayPal unless you purchase from our website. Payment
is always verified prior to shipping.
Sales Tax: No
sales tax will be charged on candy or snack items according to California
Franchise Tax Board, other tangible personal property (for example stuffed
animals) will be taxed at 8.25%.
Feedback: Feedback
is critical to our success and the success of Ebay. Your
satisfaction is 100% guaranteed! We go to great lengths to ensure
that all product(s) are fresh, properly packaged, and shipped in a timely
manner. If you have a problem, let us try to solve it before you
leave negative feedback.
Not As Described: From time to time customers will buy product and it
doesn’t measure up to what they expect and report to eBay that it was delivered
“Not As Described”. If you feel your product has not been represented correctly
you will be asked to take a photograph of the product as received and explain
briefly but in enough detail to support your representation. We will be
happy to resolve any issues by offering a full refund with return of product.