Please note while we endeavour to get your goods to you as quick as possible and in good condition we do rely on third party companies for shipping. When your goods leave our warehouse delivery is provided by a third party company therefore is beyond our control. Delivery are best estimates and while we endeavour to get you item on time please DO NOT arrange plumbers or fitters until you receive the item and you have checked to make sure the item has not been damaged in transit and is complete.

If you have any problems with late delivery or damaged goods please contact us, we are here to help and we strive to get and delivery issues resolved as soon as possible. Please make sure delivery details you supply to us are correct and that someone is available to take delivery of your goods.Incorrect details may incur additional charges.

All our warranties are return to base and that it is your responsibility and liability for any charges to return the goods to us. This is clearly stated on all our product listings. We will not refund items that are clearly damaged due to misuse or due to over tightening and stripped threads when item is being fitted. If the item has been damaged by incorrect installation this will not be covered under the items warranty. All returns will be subject to a 20% restocking fee.

Any items that are refused delivery, will incur a £10 - £30 return delivery service charge. All items should be fitted by a qualified or competent plumber, over tightening and incorrect fitting is the biggest cause of issues and damage and is not covered under warranty.

Our usual warehouse hours for dispatch are between Monday to Friday 9:00 to 5:00. If you are unsure in anyway about installation or specification of this item please contact our helpful technical support department Send us a message- Monday to Friday 9:00 to 5:00