At UAP Auto Parts, we are committed to supplying quality products backed by reliable warranty support. Please read the following warranty terms and conditions.

1. Manufacturer's Warranty

Unless otherwise stated, all products sold by UAP Auto Parts are covered by a 12-month manufacturer's warranty against manufacturing defects.

The warranty period begins from the date of the invoice or, for online purchases, the date of delivery.

This warranty is provided in addition to your rights under the Australian Consumer Law.

2. Product-Specific Warranty

The following products have different warranty periods:

• Window Regulator Switches: 3-month manufacturer's warranty.
• Halogen Bulbs: Warranty covers manufacturing defects only. It does not cover normal wear and tear, incorrect installation, physical damage or misuse.

The warranty period starts from the invoice date or delivery date for online orders.

3. Warranty Conditions

To make a valid warranty claim:

• The product must have been installed by a qualified automotive mechanic.
• Proof of purchase must be provided.
• Proof of professional installation may be requested.
• The product must have been used for its intended purpose and installed according to the manufacturer's instructions.

For electrical products, customers must also provide a written inspection report from a qualified automotive electrician or licensed automotive repairer confirming:

• The product was installed correctly.
• The fault has been properly diagnosed.
• The reported fault is related to the product and not the vehicle or its electrical system.

4. What Is Not Covered

This warranty does not cover damage caused by:

• Incorrect installation
• Incorrect vehicle diagnosis
• Misuse or abuse
• Modification or tampering
• Accidental damage
• Electrical surges
• Water damage
• Racing or competition use
• Failure to follow installation instructions
• Normal wear and tear
• Corrosion or environmental damage
• Improper storage or handling

Electrical products with broken or removed security seals or tamper-evident labels are not eligible for warranty assessment unless required under Australian Consumer Law.

5. Warranty Coverage

If a product is confirmed to have a manufacturing defect, UAP Auto Parts will, at its discretion and in accordance with Australian Consumer Law:

• Repair the product;
• Replace the product; or
• Provide a refund where appropriate.

The warranty covers the product only.

It does not cover:

• Labour or installation costs
• Vehicle towing
• Hire cars
• Vehicle downtime
• Loss of income
• Shipping cost
• Any indirect or consequential loss or damage, except where required under Australian Consumer Law.

6. Warranty Claims

To submit a warranty claim:

1. Contact UAP Auto Parts before returning the product.
2. Provide your order number, proof of purchase and a description of the fault.
3. Return the product together with the completed Warranty Claim Form.
4. Where required, provide copies of:
   • The mechanic's installation invoice.
   • The automotive electrician's inspection report (for electrical products).

Some products may need to be inspected by the manufacturer or an authorised repair agent before a warranty decision can be made.

7. Assessment Time

Warranty assessments generally take 1 to 4 weeks, depending on the product and the manufacturer.

Once the assessment has been completed, we will advise you of the outcome as soon as possible.

Approved warranty claims are generally processed within 3 to 5 business days after the assessment has been finalised.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Need Assistance?

If you have any questions about this warranty policy or wish to submit a warranty claim, please contact our customer service team with your order number and product details. We will be happy to assist you.