About Us

About All Pet Solutions

All Pet Solutions Ltd is an online retail store that strives to be the only place on the internet that you need for all of your pet needs; including bedding, accessories, collars and harnesses and much more.

All of our products are delivered direct to your door with free UK delivery on ALL items. Please see our full delivery terms page.

Our product range is getting larger all the time and we are constantly keeping ourselves up to date with new equipment information and product upgrades. We continually assess our product quality as well as the pricing of our items as it is important to us that our products not only meet the high standards you expect, but also that you can purchase the latest goods at the best prices.

Our website is open to customers 24 hours a day, 7 days a week and we provide a sales-only telephone line 01895 813000 monitored between the hours of 8.30am and 5.30pm GMT Monday to Friday. You can also contact us through the eBay messages system by clicking here. We endeavour to answer all messages within a few hours (working hours, weekdays only) but during busy periods this can extend to 24/48 hours.

Getting your goods to you safely is of prime importance to us and we try to go above and beyond when packaging your item. We aim to get all packages to our customers within 1-2 working days and items are sent by either Royal Mail recorded delivery or a fully tracked courier delivery service. Fish tanks are sent using a Pallet service and usually take around 3-5 days to be delivered. Our goal is to provide you with quality items, well packaged, quick and efficient delivery times all with great customer service.

Payment

Payment Information

All purchases made on eBay must be paid for immediately by PayPal. 

Why PayPal only? 

 As PayPal put it themselves; "It's safer, it's faster and it's everywhere. Use PayPal to shop at thousands of web-sites, knowing that your financial details are never shared."

Unfortunately we have decided to not accept credit card, cheque or postal orders for orders placed on ebay as find that these methods of payment are delayed and can cause unnecessary confusion when checking order shipments. For this reason by keeping all payments on Paypal we are able to avoid any confusion and you can rest in the knowledge that PayPal is a world renowned safe way to shop online.

Our goal is to provide you with quality items, well packaged, quick and efficient delivery times all with great customer service. 

Shipping

Shipping Information

Please find below all of our delivery costs to all countries that we currently send to. If you can't see your location please do not hesitate to contact us as it is possible we can quote you a price for your location.

Standard Delivery - United Kingdom 

 Royal Mail 2nd class 2-3 days (most items up to £19.99) FREE

Royal Mail Tracked 2-3 days (most items between £20.00 and £50.00) FREE

24 Next Day Courier (most items £50.00+) FREE

Please see item listing for delivery service confirmation as the above is completely item dependent.

Express Delivery - United Kingdom

 24 Next Day Courier (orders under £39.99) £5.50 - £6.00 (see listing).

International - Economy 

 Germany £9.00

Rep. of Ireland, France, Italy £12.00

Spain £15.00

 Please contact us for quotes on other countries.

Contact Us

Contact and Support

All Pet Solutions values your comments and feedback.

If you need to contact us for any reason please use the eBay message system. We would like to hear your comments and feedback to help improve our products and service and will be willing to help resolve any issues you be may be incurring.

Before leaving any kind of neutral / negative feedback please contact us so we have the chance to remedy the situation.

If you need to read our terms and conditions click here.

If you need to read our warranty policy click here.

Our goal is to provide you with quality items, well packaged, quick and efficient delivery times all with great customer service.

Returns

Returns Information

We operate a friendly, reasonable returns policy that abides by current UK distance selling regulations. 

Before proceeding to return any item to us, always contact us here before doing so as the situation may be resolved in alternative way that is still suitable for you but avoids sending a whole item back to us.

General Information 

1.1 All returns must be packaged adequately and we must be informed of your intention to return items under all circumstances.

1.2 You have the right to return any item, please ensure prior to purchase that the item you have selected is suitable for your needs. All returns will be subject to our scrutiny prior to refund or exchanges being made.

1.3 We reserve the right to only accept and process items returned packaged safely and securely.

1.4 Proof of postage is required in all circumstances in relation to returned item disputes.

1.5 It is your responsibility to ensure that a) you obtain proof of postage for each individually returned item b) you package the items securely c) all return postal fees are paid. Failure to do so may result in our inability to process your return.

1.6 Include with your return all of your purchase details so we can process your return quickly and efficiently.

1.7 All returns must be sent to All Pond Solutions Ltd, Unit 203, Riverside Way, Uxbridge, Middlesex, UB8 2YF.

Unwanted Returns

2.1 Unwanted items must be returned within 14 days of accepted delivery in the exact condition in which they were despatched. Items returned showing signs of usage will be subject to scrutiny before any form of refund is initiated. Any unwanted item found not to be in good order as supplied may incur additional charges that will be deducted from the overall refund total.

2.2 All return postage costs in the case of the item being simply unwanted must be covered by you.

Faulty Returns

3.1 Faulty returns returned for a refund must be returned within 30 days of accepted delivery.

3.2 Notification of faulty items after 30 days will be resolved via the items warranty.

3.3 Always contact us about faulty items before any return is started as most issues can be resolved without needing to return the item.