Thermo Autosampler Housing iCAP Q for Laboratory Systems Analysis

We take great care packaging every item to ensure safe shipment to you. We use top quality packaging materials and equipment.

We DO NOT allow buyers to arrange their own shipping. However, we don't charge a fee for arranging the shipping for you. The cost of pallets or crates necessary for freight shipping may be extra. All orders are automatically shipped with added insurance that covers the FULL value of your purchase.

Standard Domestic Shipping

Standard shipping methods are chosen for you at our discretion, either by USPS, FedEx or UPS. Tracking numbers are emailed automatically at the end of the business day, once your shipment has left our facility. UPS overnight is only available until 12pm PST in order for us to ship on the same day. Please call to verify we've received your overnight request. Same day shipping overnight is not available during holidays or weekends. If you are sending to a PO Box, your purchase must be shipped via USPS, either First Class, Priority, or Parcel Post, without exception.

Freight

For larger and sensitive items that we have designated for freight shipment, please contact us for a shipping quote before you pay online. Items over 70 pounds will likely ship on a pallet or crate, whose costs will be the buyer's responsibility. Freight shipments will require a quote before you can make payment. Please contact us with:

• Your shipping address
• Confirm if your address is commercial or residential
• Inform us if you require a lift gate

Failure to provide this information could result in extra fees assessed by the carrier and we may bill you for the difference.

Damage Shipments

If your item arrives damaged by the shipping carrier, please take clear images before after opening your package to document the extent of the damage. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. Email us immediately with your order number and item description, along with the images and we'll begin the claim process for you. We manage you claim at no extra cost. However, failure to provide adequate and timely information may result in a claim being denied, which will affect our ability to offer a refund.

Free Pick up

Will-call is available for those arranging local pick ups. Commercial carriers do not qualify as local pick up. We do not charge an extra fee if you want to pick your item up. The item will only be available as a loose load and will not be prepared for shipping. If you require a pallet for transport a fee may apply.

Special Packaging

We can have custom ISO certified heat-treated wood pallets, skids and crates built, if necessary. We do not charge a palletizing or packaging fee, but if your item requires a pallet, skid or crate, we will invoice you for the added costs.

International shipping

International orders will need to contact us and ask for a shipping quote. All International customers are responsible for their country's duties taxes. Please check with your country's requirements before purchasing.

We do offer international freight shipments. Simply contact us for a freight shipment quote according to the regular freight shipment instructions.

International Shipping Restrictions

In order to be eligible for standard international shipment, items must have a final sale price of at least $150. In order to be eligible for international freight shipments, items must have a final sale price of $1,500.

We do not offer international shipping to countries restricted by United States law.

Deductible

We are happy to arrange shipping for you, we DO NOT charge an extra fee for this service. When using us to arrange your shipping your item(s) are automatically shipped with added insurance that covers the FULL value of your purchase; you will be responsible for a 10% deductible.

30-Day Warranty On Part

If you are unsatisfied with your purchase in any way, please contact us first so we can rectify the situation immediately. You do not need to open a case on ebay or leave negative feedback, your complete satisfaction is more than enough motivation for us to do whatever it takes to make things right!

Please call our toll free number on our web site
Monday minus; Friday, 9am to 6pm PST

We bring integrity to the on-line market place. At REUZEit, customer service comes natural and is part of our core values. We have extensive knowledge about many common machines, if we do not know the answer right away, we will find out.

30-Day Warranty On Part

We accept:

• Visa, MasterCard, Discover and American Express
• PayPal
• Company checks (must cash before shipping)
• Wire transfers are encouraged and required for any international orders
• ACH transfers
• Cash on pick up

Customer Service

Open: Monday-Friday 9AM-6PM PST

REUZEit, powered by REUZEit B.V.
Coenecoop 630
2741 PV, Waddinxveen,
The Netherlands

Phone: Please visit our REUZEit web page for our phone numbers in Europe and USA.

The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, an REUZEit representative will verify your status as an authorized purchaser of this item before shipping of the item.

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