Shipping Services

• We will send your items by Royal Mail Tracked 48 on orders within the United Kingdom and Northern Ireland.
• For faster delivery, other shipping options are available at an additional cost.
• We use reliable shipping carriers such as Royal Mail, UPS, FedEx, and DHL for all deliveries.
• International shipping is available to select countries. Please check the shipping options and cost at checkout.

Handling Time

• Orders are typically processed and shipped within 1–2 business days after payment is received.

Order Tracking

• All orders come with a tracking number, which will be provided to you once your order has been shipped.
• You can track your order directly through the carrier’s website or through your eBay account.

Address Changes

• Please ensure your shipping address is correct at the time of purchase. We cannot change the shipping address once the order has been processed.
• If you notice an error in your shipping address, please contact us immediately to correct it before your order is processed.

Return Policy

• We accept returns within 30 days of delivery.
• To be eligible for a return, the item must be in its original condition, with all original packaging and tags intact.
• Certain items are non-returnable, including personalized products, perishable goods, and items marked as "final sale."

Return Process

• Contact Us: To initiate a return, please contact us through eBay messaging within the return period. Provide your order number and reason for the return.
• Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions.
• Return Shipping: Please ensure the item is securely packed to avoid damage during transit. Include the RA number with your return.
• Return Address: Ship the item to the return address provided in the return instructions. Please note that return shipping costs are the responsibility of the buyer unless the item received is defective or not as described.

Refunds

• Once we receive and inspect your returned item, we will process your refund within 3 business days.
• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.