Shipping Policy

Shipping outside of the lower 48 states may be more expensive than the price shown. Please contact us for a quote before purchase. Thank you.

Thank you for choosing Heartland Music Supply. For over 25 years, we have proudly served musicians with dependable service and careful order handling.

Orders typically ship within one business day. Delivery estimates are calculated based on carrier transit times. Expedited options are available at checkout if needed.

Tracking information will be provided once your order ships. All items are professionally packed to ensure safe arrival.

International buyers are responsible for any customs duties or import fees.

If you have any questions, please contact us before purchasing. We’re always glad to help.

Return Policy

Thank you for choosing Heartland Music Supply. For over 25 years, we have stood behind the products we sell and the service we provide.

30-Day Returns

We offer a 30-day return window on eligible items to ensure your confidence when purchasing from us.

If We Made an Error

If you receive the wrong item or it arrives damaged, we will cover return shipping and issue a full refund, including original shipping costs. Please contact us within 30 days of delivery so we can resolve the matter promptly.

If You Change Your Mind

Returns for personal preference are welcome within 30 days. In these cases, return shipping is the buyer’s responsibility, and original shipping costs are non-refundable. Items must be returned in the same condition in which they were received.

How to Initiate a Return

Please contact us through eBay to begin the return process. Once the item is received and inspected, we will process your refund promptly.

We appreciate your business and are committed to handling every return fairly and professionally.