1. Is the collectible shown in the pictures included?

No. The display, card or collectible shown is for illustration purposes only and is not included in the price. You will receive the acrylic case only, including screws and nuts for assembly.

2. How is the case delivered – do I have to assemble it myself?

The case is delivered unassembled (2x lid panels, 2x long side panels, 2x short side panels, including screws and nuts) and can be put together in just a few minutes. Assembly instructions and a video tutorial are available on our website tcg-cases.de.

3. Do I need to remove protective films from the case?

Yes. All acrylic panels are covered with a protective film on both sides, which must be removed completely before assembly. Depending on the production batch, the films may be white, blue or transparent.

4. My case has scratches – what now?

In almost all cases these are not scratches in the acrylic but marks on the protective film. They occur naturally during production, cutting and shipping – that is exactly what the film is for: it protects the acrylic until it reaches you.

Once you have completely removed the protective films from both sides of all panels, the acrylic underneath is crystal clear and flawless.

5. What if the case does not fit or arrives damaged?

Our cases are made to fit the specific product stated in the listing – please make sure you choose the correct product version (e.g. language, edition). If anything is wrong or the item arrives damaged, please contact us via eBay messages. We will find a quick and easy solution.

Returns are accepted in accordance with the return policy shown in this listing.

6. Where do you ship from?

All cases are made and shipped from Germany. Every parcel is carefully packed and shipped with tracking.