Repair Parts Only

All products sold by UAP Auto Parts are aftermarket or genuine replacement parts intended solely for vehicle repair and replacement purposes.

Independent Parts Supplier

UAP Auto Parts is an independent automotive parts retailer and is not an authorised dealer, distributor, or representative of any vehicle manufacturer.

Any genuine parts sold by UAP Auto Parts are sourced through authorised Australian distributors or reputable overseas suppliers. All trademarks, brand names, and manufacturer references remain the property of their respective owners and are used for identification and compatibility purposes only.

Product Information

We make every effort to ensure all product descriptions, specifications, images, and vehicle compatibility information are accurate. However, errors or omissions may occasionally occur.

Product images are provided as a guide. Unless otherwise stated, the images shown are of the actual product supplied.

Please compare the product images and specifications with your original part before purchasing.

Vehicle Compatibility

The vehicle compatibility table is provided as a reference only and should not be relied upon as the sole method of confirming suitability.

Vehicles within the same model year may have different engines, production dates, body styles, or factory options.

It is the buyer's responsibility to verify that the part is suitable for their vehicle before purchasing. If you are unsure, please contact our customer service team with your VIN or vehicle details for assistance.

Product Colour

Actual product colours may vary slightly from the images displayed due to photography, lighting conditions, manufacturing variations, and individual monitor or mobile device settings.

Pricing

Prices displayed on our website are valid for online purchases only.

UAP Auto Parts reserves the right to change prices, product specifications, promotions, availability, and these Terms and Conditions at any time without prior notice.

Shipping

Free shipping is available only on selected products and eligible Australian delivery postcodes.

Shipping charges calculated during checkout apply to standard-size items only. Oversized, bulky, dangerous goods, or remote-area deliveries may incur additional freight charges. If additional freight is required, we will contact you before dispatch.

Stock Availability

Stock is not reserved until full payment has been received.

Products remain available for purchase by other customers until payment has been successfully processed.

Listing Errors

While every reasonable effort is made to ensure the accuracy of our listings, UAP Auto Parts reserves the right to correct any errors relating to:

• Product descriptions
• Images
• Specifications
• Vehicle compatibility
• Availability
• Pricing
• Freight charges

If an error is identified after an order has been placed, we reserve the right to cancel the order and provide a full refund where applicable.

Installation

Unless otherwise stated, all products should be installed by a qualified automotive technician.

Damage caused by incorrect installation, misuse, modification, neglect, or improper application is not covered under warranty.

Warranty

Warranty applies only to manufacturing defects under normal use.

Warranty covers the replacement or repair of the defective product only and does not cover labour costs, towing, vehicle hire, loss of income, or any consequential or incidental damages, except where required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Acceptance

By placing an order with UAP Auto Parts, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

Returns & Refunds Policy

At UAP Auto Parts, we want you to be satisfied with your purchase. If you need to return an item, please read the following policy.

1. Change of Mind Returns

Most standard products may be returned within 30 days of receiving your order, provided they meet the conditions below.

Special-order or non-stock items cannot be returned for change of mind unless required under Australian Consumer Law.

2. Return Conditions

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The product must be unused, uninstalled, in its original packaging, and in resalable condition.
• You must provide proof of purchase (receipt, invoice or order confirmation).
• The product must not be modified, damaged, tampered with or incorrectly installed.
• Electrical products cannot be returned if the manufacturer's security seal or tamper-evident label has been removed or damaged, unless the item is faulty.

Returns that do not meet these conditions may not be accepted.

3. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If a product has a manufacturing fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement or refund as provided by the Australian Consumer Law.

4. How to Return an Item

Before returning any item, please contact our Customer Service team.

When contacting us, please provide:

• Your order number
• The reason for the return
• Photos of the item (if applicable)

Once your return request has been approved, we will provide return instructions.

Please package the item securely and include your proof of purchase.

5. Return Address

UAP Auto Parts
Unit 3, 8 James Street
Bayswater WA 6053
Australia

6. Return Shipping Costs

Customers are responsible for return shipping costs when returning items due to:

• Change of mind
• Ordering the incorrect product
• No longer requiring the item

Where the return is due to our error (such as supplying the wrong product) or where required under Australian Consumer Law, UAP Auto Parts will cover the reasonable return freight costs.

Shipping charges paid on the original order are not refundable unless required under Australian Consumer Law.

Return freight charges may also apply for parcels returned to us because they were unclaimed or an incorrect delivery address was provided.

7. Refunds

Once we receive your returned item and confirm it meets the return conditions, refunds are generally processed within 3–5 business days.

Refunds will be issued to your original payment method.

Please allow an additional 4–7 business days for your bank or payment provider to process the refund.

If you have not received your refund after 14 days, please contact our Customer Service team.

8. Returning Items In Person

Returns may also be made during our warehouse trading hours:

Monday to Friday
8:00 am – 5:00 pm

UAP Auto Parts
Unit 3, 8 James Street
Bayswater WA 6053

9. Damaged or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us within 2** business days** of receiving your order.

Please include:

• Photos of the product
• Photos of the packaging
• Photos of the shipping label

Where requested by the courier, you may also need to present the parcel to Australia Post or the relevant freight carrier for inspection.

We will work with you to resolve the issue as quickly as possible.

10. Product Assessment

Some returned products, particularly electrical components or suspected warranty claims, may require inspection by our technical team, supplier or manufacturer before a refund, repair or replacement can be approved.

Assessment times may vary depending on the manufacturer or supplier.

11. Electrical Products

Electrical products, including window regulators with motors and standalone window motors, are fitted with tamper-evident labels or sealed packaging where applicable.

• Electrical products are not eligible for return or change of mind if the original packaging seal has been opened or the tamper-evident label has been removed or damaged, unless the item is confirmed to be faulty in accordance with Australian Consumer Law.
• For all electrical product warranties or faulty claims, customers must provide a written inspection report from a qualified automotive electrician or licensed automotive repairer. The report must clearly identify the fault and confirm that the product was installed and tested correctly.
• UAP Auto Parts reserves the right to inspect the returned product and, where necessary, refer it to the manufacturer or supplier for testing before approving a repair, replacement or refund.
• Damage caused by incorrect installation, misuse, modification, incorrect vehicle diagnosis, electrical surges, or failure to follow the manufacturer's installation procedures is not covered under warranty.

Need Assistance?

If you have any questions about a return or refund, please contact our Customer Service team through eBay message.

If you need help finding the right part or have any questions, please contact us here via eBay Messages. We will reply as soon as we can during business hours.

Dear US customers, a surcharge of 30% of the goods' value will be applied due to US import tax, and it has to be paid before the order is dispatched.

Delivery and Order Policy

At UAP Auto Parts, we aim to process and deliver your order as quickly as possible. Please read the following delivery terms before placing your order.

1. Order Cancellation

• If you wish to cancel your order, please submit your request through our website.
• If you cannot access your online account, please contact our Customer Service team for assistance.
• Orders cannot be cancelled once they have been dispatched. If you no longer require the item, please refer to our Returns Policy.

2. Delivery Address

Please make sure your delivery address is correct before placing your order.

UAP Auto Parts is not responsible for parcels that are delayed, lost or returned due to:

• Incorrect or incomplete delivery information.
• Address changes requested after an order has been placed.

If a parcel is returned to us because of an incorrect address, failure to collect, or an address change after dispatch:

• The customer is responsible for all return and re-delivery freight charges.
• If required, the customer must contact the courier or local post office to arrange redirection at their own expense.

3. Warehouse Collection

If you choose Warehouse Collection:

• We will notify you by email or SMS when your order is ready.
• Please collect your order within 30 days of receiving the notification.
• If your order has not been collected after 14 days, we will attempt to contact you.
• If the order remains uncollected after 30 days, we may cancel the order and issue a refund to your original payment method, less any applicable fees permitted by law.

4. Collecting Your Order

Warehouse collections are available during our normal trading hours. 

To avoid waiting time, please wait for order ready for pick up notifications or contact us before coming to collect your order.

When collecting your order, please provide:

• eBay pick up code.

5. Authority to Leave (ATL)

During checkout, you may choose Authority to Leave (ATL).

By selecting ATL, you authorise the courier to leave your parcel in a safe place at the delivery address if nobody is available to receive it.

Once the parcel has been delivered according to your ATL instructions, responsibility for the parcel passes to you.

If ATL is not selected and nobody is available to receive the delivery, the courier may:

• Leave a card with collection instructions.
• Arrange re-delivery.
• Redirect the parcel to a local depot or post office.

Additional delivery charges may apply for re-delivery.

6. Shipping Charges

Shipping costs are calculated at checkout based on the delivery address, parcel size and weight.

Some products may qualify for free shipping or promotional freight offers.

For oversized, bulky or remote-area deliveries, additional freight charges may apply. If this happens, we will contact you before dispatch to discuss the available options.

7. Delivery Time

Estimated delivery times are a guide only and may vary depending on your location, courier network and public holidays.

While we aim to dispatch orders promptly, delivery delays may occur due to circumstances beyond our control.

8. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

It is the customer's responsibility to monitor the tracking information and ensure someone is available to receive the parcel if required.

9. Missed Deliveries

If delivery cannot be completed:

• The courier may leave a collection card.
• The parcel may be taken to a local depot or post office.
• Additional storage, return or re-delivery fees may apply if the parcel is not collected within the courier's required timeframe.

10. Checking Your Delivery

Please inspect your order as soon as it arrives.

If your order is damaged, incorrect or incomplete, please contact UAP Auto Parts within 2 business days of delivery so we can assist you.

11. Delivery Delays

UAP Auto Parts is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Courier delays
• Severe weather
• Floods or bushfires
• Industrial action
• Customs inspections
• Road closures
• Public holidays
• Incorrect delivery information provided by the customer

12. Our Right to Update This Policy

We may update this delivery policy from time to time without prior notice. The latest version will always be available on our website.

Need Help?

If you have any questions about your delivery, please contact our Customer Service team via eBay message.