Order Cancellations & Changes
Please ensure that all order details are correct before placing your order, including the delivery address, item type, and quantity. Due to the high volume of orders we process, orders cannot be amended or cancelled once placed.
Orders are processed almost immediately and are quickly combined with hundreds of other parcels in sealed, weighted bags awaiting courier collection. For this reason, we are unable to:
If you wish to cancel your order after it has been placed, you must receive the goods and return them to us in accordance with our returns procedure.
Once you have received your order, please contact us to obtain Return Authorisation and a unique return reference number before sending any items back.
Your Right to Cancel & Returns
Before Contacting Us About a Return or Faulty Item
Before contacting us regarding returns or faulty items, please carefully check that the item(s) received match the product description, including:
All product listings clearly state the required specifications.
Receiving the Wrong Size
If you believe you have received the wrong size or specification, please recheck the product description before contacting us. Ensure you are measuring the correct internal or external diameter, as stated in the listing.
British Standards Compliance
All Eco-Filtration products are manufactured to metric British Standards.
Our dedicated team has over 50 years of industry experience, and Eco-Filtration is a trusted name among koi and pond enthusiasts worldwide.
We assure our customers that all products sold are manufactured to the correct sizes and comply fully with relevant industry standards.
Returns & Refunds Policy
If an item is unsuitable for your requirements, we will provide a full refund for any unused and unopened item(s) returned within 7 days of purchase, subject to the conditions below.
To request a return:
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Contact us in writing or via eBay messages
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Quote your order number and the item(s) you wish to return
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Do not return goods without authorisation
Once your request has been acknowledged, we will provide full return instructions, which must be followed.
Refund Conditions
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Items must be returned unused, unopened, and in original condition
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Original delivery charges are non-refundable
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Return postage is the customer’s responsibility
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Items must be returned undamaged
We recommend using a tracked courier service or delivering the items in person to our Head Office.
Faulty Items & Return Postage
The Company accepts no responsibility for:
For faulty items:
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Do not return goods without prior permission
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Return postage will only be refunded if agreed in advance
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Refunds for return shipping are limited to Second Class Recorded delivery
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Do not use First Class or Special Delivery unless authorised
About Us
About Eco-Filtration
Eco-Filtration was established in 2013, building on the strength of a family-run business spanning three generations and more than 50 years of manufacturing experience in England.
For over 35 years, our primary focus has been the koi and pond industry. During this time, we have developed an extensive range of products, all designed and manufactured in-house from raw materials. From initial concept through to full-scale production, every stage of development takes place under one roof, allowing us to maintain complete control over quality and innovation.
We are responsible for the design, development, and manufacture of many core products essential to koi and pond systems.
Our in-house manufacturing expertise enables us to continually innovate, refine existing products, and develop new solutions. Over the years, this commitment has earned Eco-Filtration a reputation that is respected by koi and pond enthusiasts worldwide.
Design, innovation, fish health, build quality, reliability, low maintenance, and excellent value for money are the principles that set the Eco-Filtration brand apart.
We work closely with our customers and subject all products to a rigorous testing programme before they reach the market. We take pride in delivering products of the highest quality, supported by experienced advice and dependable customer support, giving our customers complete confidence in every Eco-Filtration product.
