Our parts are used for repair purposes only.

PLEASE NOTE: WE ARE NOT A VEHICLE MANUFACTURER OF OFFICIAL PART. ALL GENUINE PARTS SOLD BY US ARE EITHER IMPORTED OR SUPPLIED BY LOCAL PARTS DISTRIBUTORS.

The Colour of the product in the picture may look slightly different from the actual product due to PC screen and light reflection.

Please match the product's pictures to your original part before purchasing. Pictures shown are the actual products to be supplied.

The vehicle compatibility table provided on eBay is for reference only. Please read the description below for accurate fitment. Some car models may have different submodel variants for the same year range. In case of any doubt or enquiry, please contact us via eBay message and get support within 24 hours.

Returns & Refunds Policy

At UAP Auto Parts, we want you to be fully satisfied with your purchase. Please review our returns and refund policy below:

What Items Can Be Returned?

All standard products are eligible for return within 30 days of receipt.
Please note that specially ordered products are not eligible for return unless the item is faulty or not fit for its intended purpose, in accordance with consumer law.

Return Conditions

To qualify for a return:

• The product must be unused, in original packaging, and in resalable condition.
• You must provide a copy of your receipt or other proof of purchase.
• The return must be initiated within 30 days of delivery.
• Products cannot be returned if they have been modified, tampered with, damaged, or incorrectly installed.
• Electrical items cannot be returned if the original seal is broken.

After 30 days, all purchases are considered final and not eligible for return.

How to Return an Item

1. Lodge a return through eBay.
2. Provide your reason for return.
3. Wait for return instructions from eBay.
4. Package your item securely and include a copy of your proof of purchase.

Return Shipping

• Customers are responsible for return shipping costs for:
  • Change of mind
  • Incorrect item ordered
  • Warranty returns
• UAP Auto Parts will only cover return shipping if we sent the wrong item.
• Shipping and delivery fees are non-refundable.
• Return postage will apply for uncollected parcels returned to us.

Refunds & Credits

• Refunds are usually processed within 3–5 business days of receiving the item or completing any required product assessment.
• Refunds cover the product cost only—not the shipping fees.
• Refunds will be made through eBay Managed Payments.

If your refund hasn’t arrived after your return case is complete, please contact us or eBay for assistance.

In-Store Returns

You can return items in person:
 Monday–Friday | 10:00 AM–4:00 PM
The store address will be shown on your tax invoice. eBay policy prohibits us from displaying it here.

Damaged Items

If your item arrives damaged, please contact us within 3 days and include:

• Photos of the damaged item
• Packaging and shipping label
• We may ask you to bring the damaged parcel to the local post office for damage assessment if the parcel was delivered by Australia Post.

We will arrange a replacement as quickly as possible.

Product Assessment (Faulty Items)

Some returns, especially electrical or custom products, may require a formal assessment.
This process may involve the manufacturer or repair agent, and we’ll notify you once it's complete.

Special Notice for Window Regulators & Motors

For window regulators with motors and standalone window motors:

• Tamper-evident seals and labels are applied to plugs and motor housings.
• Do not remove these seals. Removal may void eligibility for return or refund, subject to our inspection.

For questions or return requests, please contact us via eBay message.

If you need help finding the right part or have any questions, please contact us here via eBay Messages. We will reply as soon as we can during business hours.

Dear US customers, a surcharge of 30% of the goods' value will be applied due to US import tax, and it has to be paid before the order is dispatched.

Delivery and Order Policy

We strive to ensure a smooth and transparent purchasing experience. The following policy outlines the terms and conditions related to order cancellations, postal requirements, warehouse collections, and delivery procedures.

1. Order Cancellation

• All order cancellation requests must be submitted directly through eBay.

• We do not accept cancellation requests via message or email.

• Cancellation requests made after dispatch of the item will not be accepted under any circumstances.

2. Postal Address Responsibility

• Customers are responsible for ensuring that the postal address is correct at the time of placing the order.

• We do not accept responsibility for lost or misdirected parcels due to incorrect or incomplete address information or address changes made after the order has been placed.

• If a parcel is returned to sender due to an incorrect address, address change, or failure to collect:

  • The customer will be charged a return postage fee.

  • It is the customer’s responsibility to contact the courier or local post office for redirection and cover any associated costs.

3. Warehouse Collection

• You will be notified via email or SMS once your order is ready for collection.

• Orders must be collected within 30 days of the notification.

• If your order is not collected within 14 days, our staff will attempt to contact you using the contact information provided at the time of purchase.

• If the order remains uncollected after 30 days, we will process a refund to the original payment method (credit/debit card or PayPal account).

4. Collection Procedure

• Orders can be collected during our trading hours.

• You will receive a confirmation email once your order is processed, which will include the expected collection date.

• Please bring your order confirmation email when collecting your order.

• If the confirmation is unavailable, valid photo identification and order details (including your name and product details) must be provided to our warehouse staff.

• For orders over $100, a driver’s license is required for identity verification at collection.

5. Delivery Options and Authority to Leave

• When selecting the delivery option, you may choose to grant us Authority to Leave (ATL) the goods at your nominated address.

• If ATL is not provided, and:

  • No one is available to receive the delivery, or

  • A secure location to leave the goods is not found.

  We may:

  • Contact you to arrange an alternative delivery method (e.g., re-delivery or collection from a courier depot or post office).

  • Additional freight charges may apply for re-delivery.

• Any individual at the nominated address who accepts delivery on your behalf is deemed authorized to do so.

• Proof of identity and/or age may be requested at the time of delivery.

• We are not liable for any loss or damage once goods have been delivered or left at your nominated address.

6. Delivery Conditions

• We dispatch orders using a range of courier partners, based on your location, item type, and cost-efficiency.

• A flat-rate delivery fee applies at checkout.

• However, if the actual delivery cost significantly exceeds the charged fee (e.g., for remote areas or oversized/heavy items), we may:

  • Contact you to discuss additional charges or alternate delivery options.

  • Cancel or modify your order by mutual agreement.

• We only deliver to valid physical addresses where an order has been placed through our website.

7. Delivery Charges

• Shipping costs are calculated at checkout based on the delivery location and package size/weight. Promotional offers such as free delivery may apply under certain conditions, which will be stated at the time of purchase.

8. Order Tracking

• Upon dispatch, customers will receive a shipping confirmation email with tracking details. It is the customer’s responsibility to monitor the shipment and ensure availability at the delivery address.

9. Missed Deliveries

• If a delivery attempt is unsuccessful, the courier will leave a notice with instructions for re-delivery or collection. Additional delivery attempts or storage fees may apply if the parcel is not received or collected in a timely manner.

10. Delivery Acceptance

• All deliveries should be inspected upon receipt. Any damage, discrepancies, or missing items must be reported to our support team within 48 hours of delivery.

11. Delays and Liability

• While we strive to deliver on time, we are not liable for delays caused by third-party couriers, incorrect shipping details provided by the customer, or other circumstances beyond our control. We reserve the right to revise delivery timelines without prior notice if necessary.

If you have any further questions about our delivery terms, please feel free to contact our support team.