1. We will process and ship all orders within 2 business days after payment is confirmed, excluding weekends and public holidays.
2. All orders are shipped from our local overseas warehouses, we will arrange the nearest shipping warehouse according to your delivery address and stock status to ensure the fastest delivery.
1. Payment
We accept all payment methods supported by eBay platform. Full payment must be completed before order processing and shipment.
2. Order Cancellation & Modification
Order cancellation requests are accepted within 12 hours after payment, before the order is shipped. Once the order has been dispatched, we cannot cancel the shipment.
If you need to modify the delivery address, contact information or order details, please contact us before the order is shipped, we cannot modify the information after the package is dispatched.
3. Pricing & Stock
All product prices on the listing are final, inclusive of product costs, excluding shipping fees, import duties and taxes.
We maintain real-time inventory updates, in the rare case of out-of-stock after your order is placed, we will contact you within 24 hours to provide a full refund or alternative product solution.
4. Compliance & Intellectual Property
All HiBREW products comply with 【FDA/CE】 certification standards for the target market, and meet local safety and quality regulations.
All content, images, trademarks and brand materials in this listing are the exclusive property of HiBREW, unauthorized reproduction or commercial use is strictly prohibited.
Thank you for choosing HiBREW, we are always here to provide you with professional pre-sales consultation and after-sales support.
How to contact us:
You can send us a message directly through the eBay "Contact Seller" channel, this is the fastest and most secure way to get in touch with us.
Response Time:
We will reply to all your messages within 24 business hours (Monday to Friday, 9:00-18:00 GMT+8). For messages sent on weekends and public holidays, we will reply within 48 hours.
Before opening a return request or eBay case, please contact us first. We can solve 99% of product and delivery issues for you efficiently, and provide you with a satisfactory solution without additional costs.
Founded in the United States in 2017, HiBREW is a professional brand dedicated to delivering innovative espresso machines and premium coffee solutions for coffee enthusiasts worldwide. Our core mission is to empower every home user to craft barista-quality coffee with ease.
The name HiBREW embodies our unwavering brand promise:
HI--High performance
B--Brilliant design
R--Recycleable material to protect the enviroment
E--Engineering breakthrough
W--Warranty to consumer with quality.
Backed by a top-tier R&D team of industry-leading engineers and designers, we hold over 100 patents covering inventions, utility models and design patents. We are recognized as a National High-Tech Enterprise, AAA Credit Enterprise, and the lead editor of China's industry technical standard for capsule coffee machines.
Today, HiBREW products are sold in more than 70 countries and regions worldwide, with over 1 million units sold cumulatively. We always stay focused on combining cutting-edge technology, thoughtful design and reliable after-sales service, to bring an exceptional at-home coffee experience to every customer around the globe.
Warranty (1-year warranty) & Returns Policy
- 7-day no-reason returns
- Within 30 days: If the product cannot be used normally due to a quality issue, it can be replaced with a new one (excluding damage caused by the buyer).
- Within 6 months: Free replacement of parts due to quality issues (shipping costs borne by the seller).
- 6–12 months: We provide free technical support and parts only; the buyer bears the shipping costs for parts.
About Returns
- Items showing signs of use: Full refunds are not available; partial refunds may be offered depending on duration of use and condition.
- Complies with eBay’s Refund Guarantee (30-day protection for items that are defective or do not match the description).
- As it is not possible to determine whether a product has a quality issue based on its appearance alone, we require the buyer to cooperate by providing clear and valid videos or photographs. If you encounter any issues, please contact us immediately. We will do our utmost to resolve the problem; please do not rush to request a return or refund.
Disclaimer
- Warranty services will not apply in cases of damage caused by human error, disassembly, normal wear and tear, or force majeure.
- We accept no liability for indirect losses resulting from improper use (such as time costs or commercial losses).
- Fraudulent returns (such as fabricated damage) will be reported to eBay.
HiBREW Customer Support Team
1. We will process and ship all orders within 2 business days after payment is confirmed, excluding weekends and public holidays.
2. All orders are shipped from our local overseas warehouses, we will arrange the nearest shipping warehouse according to your delivery address and stock status to ensure the fastest delivery.
1. Payment
We accept all payment methods supported by eBay platform. Full payment must be completed before order processing and shipment.
2. Order Cancellation & Modification
Order cancellation requests are accepted within 12 hours after payment, before the order is shipped. Once the order has been dispatched, we cannot cancel the shipment.
If you need to modify the delivery address, contact information or order details, please contact us before the order is shipped, we cannot modify the information after the package is dispatched.
3. Pricing & Stock
All product prices on the listing are final, inclusive of product costs, excluding shipping fees, import duties and taxes.
We maintain real-time inventory updates, in the rare case of out-of-stock after your order is placed, we will contact you within 24 hours to provide a full refund or alternative product solution.
4. Compliance & Intellectual Property
All HiBREW products comply with 【FDA/CE】 certification standards for the target market, and meet local safety and quality regulations.
All content, images, trademarks and brand materials in this listing are the exclusive property of HiBREW, unauthorized reproduction or commercial use is strictly prohibited.
Thank you for choosing HiBREW, we are always here to provide you with professional pre-sales consultation and after-sales support.
How to contact us:
You can send us a message directly through the eBay "Contact Seller" channel, this is the fastest and most secure way to get in touch with us.
Response Time:
We will reply to all your messages within 24 business hours (Monday to Friday, 9:00-18:00 GMT+8). For messages sent on weekends and public holidays, we will reply within 48 hours.
Before opening a return request or eBay case, please contact us first. We can solve 99% of product and delivery issues for you efficiently, and provide you with a satisfactory solution without additional costs.
Founded in the United States in 2017, HiBREW is a professional brand dedicated to delivering innovative espresso machines and premium coffee solutions for coffee enthusiasts worldwide. Our core mission is to empower every home user to craft barista-quality coffee with ease.
The name HiBREW embodies our unwavering brand promise:
HI--High performance
B--Brilliant design
R--Recycleable material to protect the enviroment
E--Engineering breakthrough
W--Warranty to consumer with quality.
Backed by a top-tier R&D team of industry-leading engineers and designers, we hold over 100 patents covering inventions, utility models and design patents. We are recognized as a National High-Tech Enterprise, AAA Credit Enterprise, and the lead editor of China's industry technical standard for capsule coffee machines.
Today, HiBREW products are sold in more than 70 countries and regions worldwide, with over 1 million units sold cumulatively. We always stay focused on combining cutting-edge technology, thoughtful design and reliable after-sales service, to bring an exceptional at-home coffee experience to every customer around the globe.
Warranty (1-year warranty) & Returns Policy
- 7-day no-reason returns
- Within 30 days: If the product cannot be used normally due to a quality issue, it can be replaced with a new one (excluding damage caused by the buyer).
- Within 6 months: Free replacement of parts due to quality issues (shipping costs borne by the seller).
- 6–12 months: We provide free technical support and parts only; the buyer bears the shipping costs for parts.
About Returns
- Items showing signs of use: Full refunds are not available; partial refunds may be offered depending on duration of use and condition.
- Complies with eBay’s Refund Guarantee (30-day protection for items that are defective or do not match the description).
- As it is not possible to determine whether a product has a quality issue based on its appearance alone, we require the buyer to cooperate by providing clear and valid videos or photographs. If you encounter any issues, please contact us immediately. We will do our utmost to resolve the problem; please do not rush to request a return or refund.
Disclaimer
- Warranty services will not apply in cases of damage caused by human error, disassembly, normal wear and tear, or force majeure.
- We accept no liability for indirect losses resulting from improper use (such as time costs or commercial losses).
- Fraudulent returns (such as fabricated damage) will be reported to eBay.
HiBREW Customer Support Team
