Please ensure your address reflects your choice of delivery location. Otherwise we are not able to replace for free

All of our orders are shipped within the same working day if they are placed by 2pm.

All items over 15 Pounds will be shipped by Royal Mail 48 Hour Tracked  and will be delivered in 2 or 3 working days,if not,can you please contact us check the status and make sure right shipping address.

All items ordered by buyers out of UK will be shipped by Royal Mail Air Mail or Small Parcel, these items over ‵40 will be shipped with tracking,usually it will take 5 to 7 working days to be delivered,if not,please do not hesitate to contact us for status of shipping and make sure your correct shipping address.

We are able to offer combined shipping discounts.

*Working days are Monday to Friday and exclude weekends and public bank holidays.

We offer a 28 days cooling off period on all purchases.

Any direct negative feedback and neutral feedback can solve nothing. We promise to try our best to satisfy every customer; and only via communication can solve problems.

If buyers receive faulty items or are not satisfied with the items, please feel free to contact us.

Please return your item within 7 days of receipt

Unwanted items may be returned to us only if the following occurs:

1) We have been notified via email within 7 days

2) Any accessories/parts in sealed bags remain

3) The item arrives back here in re-saleable condition(unmarked)

4) Postage fees will not be refunded

5) Replacement only for broken products or ruined products

Please include full name, address details and eBay item number with your return including your reason for returning your item,for hygiene reasons we cannot accept cosmetics returns