We strive to provide high-quality products to our customers. If you receive a faulty or defective item, we are committed to resolving the issue in accordance with our returns policy.
Faulty Item Returns - 30-Day Period
If you believe your item is faulty, you may submit a return claim within 30 days from the date of purchase. Our team will assess the item, and if it is determined to be defective or faulty, we will provide a full refund to the original payment method.
How to File a Faulty Claim:
1. Contact Us: Please reach out to our customer support team via Purchase Method (eBay): providing your Invoice number, description of the device e.g. Imei of Device. and a description of the issue.
2. Return Instructions: Once your details of claim are reviewed, we will send you instructions on how to return the faulty item. Please ensure all items are returned with all original packaging
3. Inspection: Upon receiving the returned item, we will inspect it to verify the fault. If the claim is confirmed, we will proceed with the appropriate resolution of a refund.
Important Notes:
Change of Mind Clause
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We highly recommend you carefully preview your order before proceeding with your order.
We are not required to provide a refund or replacement if you change your mind.
If you change your mind and file a dispute to eBay and we are forced to take back the Product. Several Requirements must be met for a full refund to be issued. This includes, but not limited to