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Product Description
Communication is the best way to solve problem..
If you have any questions, our Customer Service staffs welcome you to sent me ebay message.
We strive to answer all questions and resolve any problems as quickly as possible.
Business Hours: HongKong Time GMT+8:00
Monday-Saturday 9:00-17:00
3. If you want to
return the item,please contact us within 14 days after package received
.Return products must also be in its original condition: including box,
packaging and all other accessories. Returns that are a result of
customer error will be subject to an actual shipping fee deduction from
the refund.
4. Buyer should pay for the return shipping fee if All
NON-Seller Mistake returns for refund . (E.g. you brought wrong size or
wrong item).
.
How to return
1. Please contact us for Return Merchant Authorization Number (RMA) and return address .
2. Shipping back the package . The RMA# must be clearly written on the return package ,Otherwise the package will be refused.
3. Mail us the return tracking number.
4. All returns will be inspected prior to a credit being issued.
We accept payment by PayPal only !
Payment should be completed within 7 days after buyer places the order,or else an unpaid case will be opened in order to cancel the transaction.
If you can not pay in time, please contact us.
eCHECK from PayPal will only be processed once the payment clears.
Shipping Time:
We ship to your eBay or Paypal address. Please make sure your eBay and Paypal address is correct before you pay. Items will be sent out in 3-5 days after the payment in working days (Monday-Friday) to international shipping. As international shipping is affected by many unsteady factors: customs, flights, weather, war, trade policy ,etc, some shipments do get delayed sometimes. We strive our best to provide you the most reliable way of shipping service. If you do not receive your item on time, please contact us immediately for further assistance.Thank you for your understanding.
International Taxes And Duty Fees:
Import duties, taxes and charges are not included in the item price or shipping charges.We will mark "Gifts" on custom form. The buyers are fully responsible for any international taxes & duty fees, which may be charged upon delivery.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Packaging:
1.All items are checked before dispatch and are carefully hand-packed by our in-house team.
2.We always taking great care packaging every item to ensure safe and perfect condition to you.
3.We will make every effort to prevent damage in transit.
Return Details:
1.If you are not 100% satisfied with the item, please let us know the detailed problem.We will help you resolve the problem as soon as possible.
2. If you received an incorrect, damaged, defective, or item not as described, please contact us.We will give you a best solution.
3. If you want to return the item,please contact us within 14 days after package received .Return products must also be in its original condition: including box, packaging and all other accessories. Returns that are a result of customer error will be subject to an actual shipping fee deduction from the refund.
4. Buyer should pay for the return shipping fee if All Non-Seller Mistake returns for refund (E.g. you brought wrong size or wrong item).
5. Please make sure the item have NO man-made sabotage. If you broken it , please NOTE that the shipping and handling fee will not be refunded, Buyers are responsible for the postal cost of returning the items
Items returned must be in the same condition that they were received.
Our working time:
Beijing: 9:30-18:00 from Monday 9:30 to Saturday 18:00
New York: 21:30 – 6:00 from Sunday 21:30 to Saturday 6:00
Note:
1. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.
2. Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
3. Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please email us before leaving any negative feedback or open any dispute on PayPal.
4. We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately.
1. If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5.
2. Our eBay account setup auto feedback, so eBay system gives you automatically Positive feedback back after your buying.
3. If you plan to give us a neutral/negative feedback Or open ebay/paypal case, please write to us immediately so that we can do our best to resolve your problem.
4. Communication is the best way to solve problem.Thank you for your understanding.
We accept payment by PayPal only !
Payment should be completed within 7 days after buyer places the order,or else an unpaid case will be opened in order to cancel the transaction.
If you can not pay in time, please contact us.
eCHECK from PayPal will only be processed once the payment clears.
Shipping Time:
We ship to your eBay or Paypal address. Please make sure your eBay and Paypal address is correct before you pay. Items will be sent out in 3-5 days after the payment in working days (Monday-Friday) to international shipping. As international shipping is affected by many unsteady factors: customs, flights, weather, war, trade policy ,etc, some shipments do get delayed sometimes. We strive our best to provide you the most reliable way of shipping service. If you do not receive your item on time, please contact us immediately for further assistance.Thank you for your understanding.
International Taxes And Duty Fees:
Import duties, taxes and charges are not included in the item price or shipping charges.We will mark "Gifts" on custom form. The buyers are fully responsible for any international taxes & duty fees, which may be charged upon delivery.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Packaging:
1.All items are checked before dispatch and are carefully hand-packed by our in-house team.
2.We always taking great care packaging every item to ensure safe and perfect condition to you.
3.We will make every effort to prevent damage in transit.
Return Details:
1.If you are not 100% satisfied with the item, please let us know the detailed problem.We will help you resolve the problem as soon as possible.
2. If you received an incorrect, damaged, defective, or item not as described, please contact us.We will give you a best solution.
3. If you want to return the item,please contact us within 14 days after package received .Return products must also be in its original condition: including box, packaging and all other accessories. Returns that are a result of customer error will be subject to an actual shipping fee deduction from the refund.
4. Buyer should pay for the return shipping fee if All Non-Seller Mistake returns for refund (E.g. you brought wrong size or wrong item).
5. Please make sure the item have NO man-made sabotage. If you broken it , please NOTE that the shipping and handling fee will not be refunded, Buyers are responsible for the postal cost of returning the items
Items returned must be in the same condition that they were received.
Our working time:
Beijing: 9:30-18:00 from Monday 9:30 to Saturday 18:00
New York: 21:30 – 6:00 from Sunday 21:30 to Saturday 6:00
Note:
1. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.
2. Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
3. Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please email us before leaving any negative feedback or open any dispute on PayPal.
4. We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately.
1. If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5.
2. Our eBay account setup auto feedback, so eBay system gives you automatically Positive feedback back after your buying.
3. If you plan to give us a neutral/negative feedback Or open ebay/paypal case, please write to us immediately so that we can do our best to resolve your problem.
4. Communication is the best way to solve problem.Thank you for your understanding.
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