Limitation of Liability:
Pantrol is not liable for any incidental or consequential damages arising from the use or inability to use the product.
*** Always use a surge protector on your pellet stove. ***
*** Always unplug the pellet stove when installing a new controller and make sure the edge is properly seated in the connector before plugging it in. ***
Pellet stove controllers are not returnable. This controller is not for the Mt. Vernon AE or Mt. Vernon E2! Please follow the included instructions. If for some reason your new controller doesn't work, contact Pantrol via ebay messages or contacts on the instructions/warranty sheet.
1-Year Warranty
Pantrol offers a one-year limited warranty on pellet stove controllers purchased through eBay. This warranty covers defects in materials and workmanship under normal use.
Warranty Period:
This warranty is valid for one year from the date of purchase.
What is Not Covered:
- Damage caused by misuse, abuse, neglect, or improper care.
- Normal wear and tear, including scratches, dents, or cosmetic damage.
- Damage resulting from accidents, natural disasters, or unauthorized repairs.
- Any product that has been modified from its original condition.
How to Claim the Warranty:
1. Contact Pantrol. Include:
- Your ebay order number
- A detailed description of the issue
- Photos or videos if applicable
2. Upon receiving the claim, we will review the information and provide instructions for returning the product (if necessary).
Resolution Options:
If your claim is approved, we will either repair the defective product, replace it, or issue a refund at our discretion.
Transferability:
This warranty is non-transferable and only applies to the original purchaser.