1. Having issues with the video security camera Wi-Fi connection?
(1) It connects solely to 2.4GHz Wi-Fi, so use a 2.4GHz network.
(2) Double-check the Wi-Fi name and password you entered.
(3) Keep the doorbell within 10 meters (33 feet) of the router.
2. Can the security camera be used with a 5GHz network?
No, it’s limited to 2.4GHz Wi-Fi. For smooth connection, set up separate 2.4GHz and 5GHz networks with individual names.
3. Do I need to buy an SD card for the security camera?
This security camera is not compatible with SD cards. It stores videos online using cloud storage, which is sold separately.
4. Does this security camera require a cloud storage subscription to work?
Cloud storage subscription is not mandatory. With a subscription, you can save and replay recordings. without a subscription, you can still use features like two-way audio, human detection, and real-time notifications.