Dear customer, there is no need to worry about the timeliness of your parcel, we have warehouses in the UK.
Orders will be processed winthin 1-2 working days.
1. When your purchase order contains multiple items, we may send the items to you in multiple packages. If something is missing in the first package you received, please do not open a case or return it. Rather, please contact us immediately, we will check if your order is sent via multi packages.
2.Your items will be delivered by DPD/Evri/Yodel/XDP/Pall-Ex (UK). Under normal circumstances, the estimated time for receiving the goods is within 1 to 3 working days, with possible delays in certain regions.
If you have any logistics problems, please feel free to contact us.
We offer 5 years extended warranty for ALLPOWERS power stations, 2 years warranty for ALLPOWERS solar panels, and 1 year warranty for ALLPOWERS connection cables.
We accept 30 days returns.
Please contact our customer service immediately if you have changed your mind and wish to cancel the order.
In case of change of mind, returned items must be in resalable condition and returned in their original packaging with all accessories. Please note that we may not be able to cancel an order if it is already in transit until it arrives.
Please do not return the product prior to getting instruction from our customer service to avoid the risk that your returned item is not identifiable.
1. If you have any questions, please do not hesitate to contact us, we will reply you as soon as possible.
2. If not any response within 24 hours, please check the spam of mail box or kindly re-send it to us.
1.Very appreciated for your support. I hope you are happy with your purchase.
2.We maintain high standards of excellence and strive for 100% customer satisfaction! 
Feedback is very important to us.
3.We request that you contact us immediately BEFORE you give us 
or 
feedback, so that we can satisfactorily address your concerns.
4. If you have any problem, please feel free to contact us via ebay message, we will reply your email within 24 hours (except weekends and holidays). We will do our best to solve your problem as soon as possible.
5. We appreciate your continued patience and willingness to work with us. Thank you for choosing us and have a great day!
