๐ฆ Shipping Information:
Orders are shipped via 1-3 day service depending on your location.
Boxes are not labeled as containing live fish to avoid delays during manual sorting.
๐ Live Arrival Guarantee:
We guarantee live arrival on all orders under these conditions:
You must provide clear photos of the fish in the unopened bag within 2 hours of the delivery scan.
No photos = no refunds. No exceptions.
๐ Shipping Schedule:
We ship on the following days to avoid weekend delays:
Monday, Tuesday, Wednesday, and Saturday (Saturday only if the sort facility is actively moving packages)
Shipping may be delayed during postal holidays or extreme weather.
โณ Handling Time:
Orders have a handling time of up to 10 days.
We process orders in the order theyโre received โ there may be 50 to 100 orders ahead of yours.
Fish require proper preparation before shipment to prevent ammonia buildup during transit.
๐ Important Notes:
Please double-check your shipping address at checkout. Orders with incorrect or incomplete addresses will be canceled.
Track your package by entering your tracking number directly at usps.com โ estimated delivery dates can change.