The costs of shipping and collection in case of return
will be at your expense.
DESGUACES EL POLACO offers to its customers
its customers, with the exception of control units or electronic components
electronic components, a minimum warranty period of 1 year in accordance with the
the royal legislative decree 1/2007.
If during the warranty period a breakdown occurs,
you must notify and hand over the object of the warranty to
DESGUACES EL POLACO The part will be evaluated and the
the part will be evaluated and it will be replaced or refunded.
refund. If the part is not defective, a voucher will be
a voucher will be issued for the value of the part, which can be exchanged for parts in stock.
parts in stock.
The warranty does not cover workmanship, defects, damages caused by the
caused by the failure of the piece, bad assembly or for not following the maintenance
the maintenance indicated by the manufacturer.
All spare parts have a maximum return time of 7 days, as long as they have not been
days, as long as it is not manipulated and the invoice is presented
invoice is presented; after this period no returns will be accepted.
returns will not be accepted. According to Art 18 RD 782/98 development of
Law 11/97 on Packaging and Packaging Waste.
The person responsible for the delivery of the used container/s waste
for the correct environmental management will be the final holder.
To make such return you should know that:
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The product must be in perfect condition and in its original packaging.
original packaging.
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The product must have been handled and keep its
seals of guarantees.
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The product must not have been mounted on the vehicle.
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You cannot use the spare part packaging as a postal package.
do not glue directly on the carton of the spare part the
the shipping order directly on the carton of the spare part because our company
may not accept the product.
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Depending on the condition of the returned spare part (incomplete,
damaged, packaging in bad condition), the refund could be refused.
refused.
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Logically, if the product was not the one ordered or has any defect, this
any defect, this warranty includes it.
Once we receive the goods in our warehouses and check that all the above conditions are
we check that all the above conditions are met,
DESGUACES EL POLACO will admit
the return of the product and we will proceed to the refund of the
the amount in accordance with the method of payment made, and, if applicable, the
and, if necessary, the shipment of the new product.