· We will ship all orders within 3 business days of payment.
It usually takes 12-30 business days for the delivery. (Most items are delivered within 8-15 business days).
We ship to the lower 48 states only. (Continental US)
· We offer FREE shipping to the states we ship.
· We only ship to the address on Ebay Payment.
· If your shipping address is different than your PayPal address, please add the shipping address to your authorized addresses in your PayPal account.
· We are not responsible for orders delivered to a wrong address provided.
· If you want to send a gift to a different address, please provide that address in the eBay selling form, right before you complete your purchase.
· We do not accept email to change shipping address.
· Some items may be shipped directly from our warehouse or supplier to get to you as quickly as possible.
· We do not ship to: Hawaii, Alaska, PO Boxes, Military Addresses.
· We cannot combine shipping.
· No local pick up.
· Some items cannot be shipped to Freight Forwarding Addresses. Full refund will be issued.
· In the unlikely event that the item is sold out or on back order we will refund your money.
· We have a 30-day return policy.
· All items need to be returned in the original packaging and in the same condition as they were received.
· A Return Merchandise Authorization (RMA) number is required for all returns.
· Message us for return instructions. Items returned without an RMA number will not be processed.
· Return shipping will be paid by the buyer.
· 20% Restocking fee will be applied
· We reserve the right to decline any returns if the above guidelines are not followed.
· If you are not satisfied for any reason at all, please contact us first before leaving negative/neutral feedback or opening a return case.
· We are a small, family operated business and we treat our customers the way we want to be treated.
· We take your satisfaction very seriously and we will do everything we can to make sure you have a pleasant experience shopping with us.
· Feedback is very important to us as it reflects the service, we want to provide our customers.
· We strive to deliver 5-star customer service at every single order.
· However, problems do happen:
o Extremely rarely orders get mixed up.
o Products may be sold out, or on back order
o Goods may get damaged during transportation. (Rare but possible)
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· If you have any questions or concerns regarding your transaction, please contact us first before leaving neutral or negative feedback. Give us the chance to find an agreeable solution for you!