We always start with the least abrasive, steam. Occasionally, the adhesive is so strong that steam alone will not remove it…so we step up to Goo-Gone…this WILL break down the adhesive, but sometimes causes additional damage to the box. We use very little…just enough to remove it. Which means occasionally, some pieces of the label may be left behind. But never patient or pharmacy information.
Unfortunately, some boxes come in damaged to begin with, or the adhesive would not lift. The product inside is undamaged and ready and SAFE to use. If ever the actual product is damaged, we toss it in the trash. Just be aware the outer box may be damages, have sticker or label residue, black marker etc. But the product inside is BRAND NEW, CLEAN or STERILE depending on the product's original packaging.
Because of COVID and due to these being medical, we are unable to accept returns or refunds. However, if you ever have a question or a concern, please contact us. We will work with you for the very best possible solution.
Medical Surplus is usually sold at way under market value. For example, some wound dressings may sell for as high as $60 or $70 per box. We sell the exact same product for around $10 or $15, and we pay the shipping.
Your order will usually never contain more than 50% with box damage. Most of your order will arrive looking brand new. If there is room in the box, we will toss in an extra box or some other bonus.
We want this to be a great experience for you…one where you receive the greatest value. Remember, we are here to serve you. Please contact us ASAP if we can be of service.
Thank you so much…All the very best to you and yours.
Mercy Medical Surplus