Personalised Paper Pencil Case
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SHIPPING / POSTAGE / DELIVERY
This item is in stock in our UK warehouse, and we despatch your order
the same day where payment is received by 2 pm. We do not despatch
at weekends, therefore orders placed after 2 pm on a Friday will be despatched
on the following Monday, excluding bank holidays where this will be a Tuesday.
We use and offer various postal shipping methods. The choice
for this listing can be seen on the postage and payments tab. The
usual default shipping method is Royal Mail 2nd Class, however you can
choose to upgrade this service at checkout, where
available. International buyers can choose either Airmail or
Airsure.
You will receive an automated email to confirm your item has been
despatched.
If you have not received your item within the estimated delivery time
and you may have not been at home to receive your parcel it is advisable to
check with your neighbours to see if a parcel has been left with them, check
any outhouses you might have where it may be left if it cannot fit through your
letterbox and contact your local sorting office to see if the item has been
returned to the depot as undelivered and awaiting collection.
Please note that we will only send goods to your registered PayPal
address. Please ensure that your PayPal address is up to date before purchasing,
as after the goods have been despatched, we do not accept responsibility for
goods being sent to your old address.
COMBINED POSTAGE
We are able to combine postage and packaging cost for multiple
purchases, please request the total from seller, do not pay and await our
combined invoice. If you do make payment before receiving our
invoice we are not able to offer a refund for the combination.
PAYMENT
We accept payment via PayPal
VAT
VAT @ 20% is included in our pricing
RETURNS
We hope that you are pleased with your purchase from the eBuyGB, however
we do understand that occasionally, you may need to return goods to us.
Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled
to a replacement or a refund. Please contact us immediately on receipt of the
order and let us know the problem, we may need a photograph and/or send a
stamped addressed envelope for the return of the item.
Goods damaged on arrival
If you discover that your goods are visibly damaged on arrival, you
should either write on the delivery note that the packaging is damaged, or
refuse to accept the delivery. Please contact us immediately with details of
the damage. This will help us considerably in raising the matter with our
appointed courier. Once the damaged goods have been received back into
our warehouse, then we will replace or refund them.
You Have Simply Changed Your Mind
(Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish
to cancel your order, you are entitled to do so and have any money that you
have paid to us refunded.
In order to return an unwanted item, the following criteria must be met:
You must have contacted us in writing within 7 working days of receipt
The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure
manner and at your cost.
CONTACT DETAILS / CUSTOMER SERVICE
Office hours: Monday – Friday. 9 am – 5.30 pm.
If you need to contact us, please use the contact the seller link or
send us an email, we will endeavour to respond within a couple of hours,
alternatively call us in our office hours.
ABOUT US
eBuyGB have been trading online successfully since 2007. Our aim
is to provide our customers with good products at reasonable prices and goal to
offer 100% customer satisfaction.
FEEDBACK
We respect the ebay community and your valued feedback is appreciated.
Upon receipt of positive feedback we will leave the same in return. However, if
you do encounter a problem, please contact us and we will so our upmost to
resolve for you.
IMPORTANT DELIVERY NOTICE
Tuesday 12th January 2021
Royal Mail has
published a list of 28 areas across the UK that no longer receive regular post
because many staff have contracted the virus or are self-isolating. We
recommend customers who are shipping to the below areas, to upgrade to ParcelForce
to avoid substantial delays:
• Ashford (TN23-TN27)
• Barnsley (S70, S71, S72 and S75)
• Basildon (SS13-SS16)
• Bow (E3)
• Bury St Edmunds (IP28-IP33)
• Chelmsford (CM1-CM3)
• Christchurch (BH23)
• Daventry (NN11)
• Debden (IG7-IG10)
• Enfield (EN1-EN3)
• Grays (RM16-RM20)
• Hampton (TW12)
• Highbury (N5)
• Hornsey (N8)
• Horsham (RH12, RH13)
• Ilford (IG1-IG6)
• Leeds City (LS1-LS5)
• Lewisham (SE13)
• Magherafelt (BT45, BT46)
• Margate (CT7-CT9)
• Rugeley (WS15)
• Somerton (TA11)
• South Ockendon (RM15)
• South Woodford (E18)
• Upper Holloway (N7)
• Wandsworth (SW18)
• Wellington (TA21)