If you have any questions regarding our products, or would like any further information, feel free to get in touch!

You can submit a question to us using the "Contact Seller" link at the top of this page, or through "My Ebay" Messages. You'll see our reply there, too.

Our opening hours are:

9am to 5pm Monday to Saturday.

At SPARES2GO, we offer free standard 'fully tracked' economy delivery for all UK orders and localities as well as the choice of a faster paid postal service. All goods are stocked at our UK warehouse and will be dispatched quickly and efficiently. For more details on how to purchase a quicker tracked delivery service, please see the 'Postage and Payments' options on the listing description page. On EVERY order, you will receive a unique carrier tracking code to track the progress and whereabouts of your order at all times.

Royal Mail state that standard economy delivery normally arrives within a few days, however in some cases this can take up to 14 days. If your goods haven't arrived within this time period then please contact us. Please be aware that within the 14 days we have no means of chasing Royal Mail for orders made with standard post as this is a non-traceable service. Please also check with your local Royal Mail depot before getting in touch - as many items will be too big to fit through your letter box, this being the most common reason for delay. Until this 14 day window has passed we are unable to post replacements or offer refunds.

***Please note that all estimated delivery speeds are subject to carrier performance and may vary depending on parcel traffic speed to your local area***. Please always check with your local courier depot / delivery office prior to contacting us in the event of a missing or delayed shipment.

Please note, we run an automated system on eBay and the address details that arrive in our system from eBay are the details input at the checkout page and this is the address that we have to ship the order to. Please take care to ensure your address details are correct before placing the order as address details cannot be amended later.

Worldwide International Shipping is available (including fully tracked services) for the vast majority of items - please enter your delivery address, then select a service and delivery speed to retrieve a shipping quote (estimated delivery speed is dependent on your location and service selection).

Each spare part is covered by a comprehensive 6 month warranty. Should your product(s) arrive damaged by the carrier or faulty, we will either issue a replacement or refund your item(s) free of charge for you. All items sold are new & unused unless otherwise stated and should therefore be returned in the same saleable condition. We will accept any items back for refund if they are returned to us in original, unopened packaging and are in an unused condition - complete with original untarnished packaging (boxes and packaging must also be returned in the same saleable unblemished condition). Refunds will be made of the purchase price paid if returned within 60 calendar days of receipt. Returns postage and packaging costs should be met by the buyer unless the item is either damaged or faulty. If goods are damaged or faulty please notify us through eBay messaging to enable us to issue you with a pre-paid returns label.

Once we have received your item using the pre-paid returns label a refund will then be given unless a replacement has been issued prior to return. All goods returned must be arranged prior to sending via the eBay messaging service. This will enable us to assist you more thoroughly with your request and to deal with any difficulties. Refunds will only be issued if the buyer encloses within the return a copy of the purchase invoice, a brief explanation as to why the item is being returned, and also their eBay user name, ID and home address. The refund will be by the same method used as the original payment.

Please note: we will not be able to cover return postage costs that do not adhere to this process. If you would like to cancel an order, please contact us through eBay messages.

Appliance repairs must always be carried out by a suitably qualified engineer or technician. We cannot accept liability for any damage caused or injuries sustained as a result of incorrect fitting of replacement spare parts or mis-diagnosis of a fault. If you are unsure about how to repair your specific appliance, please contact us for more information and we will be happy to assist you.

All prices shown are inclusive of VAT which will be separately displayed on your invoice that arrives with your product. Details will also be sent separately by email.