Established in 2006 All Pond Solutions Ltd is an online retail store that strives to be the only place on the internet that you need for all of your Aquarium and Pond equipment.

Our products include Pond Pumps, Koi Pond Filters, Aquarium Fish Tanks, Aquarium Filters, Protein Skimmers and much more. All of our products are delivered direct to your door with free UK delivery on ALL items. Please see our full delivery terms page.

Our product range is getting larger all the time and we are constantly keeping ourselves up to date with new equipment information and product upgrades. To help us increase our product range we have recently more than doubled our storage space which has helped us to make a big push into the aquarium fish tank market.

We continually assess our product quality as well as the pricing of our items as it is important to us that our products not only meet the high standards you expect, but also that you can purchase the latest goods at the best prices. We cover all of our items with at least 12 months warranty for that extra piece of mind.

You can contact us through the eBay messages system by clicking here.
We endeavour to answer all messages within a few hours (working hours, weekdays only) but during busy periods this can extend to 24/48 hours.

Getting your goods to you safely is of prime importance to us and we try to go above and beyond when packaging your item. We aim to get all packages to our customers within 1-2 working days and items are sent by either Royal Mail recorded delivery or a fully tracked courier delivery service. Fish tanks are sent using a Pallet service and usually take around 3-5 days to be delivered.

Our goal is to provide you with quality items, well packaged, quick and efficient delivery times all with great customer service.

All purchases made on eBay must be paid for immediately by Paypal.

Why paypal only? As paypal put it theirselves;
"It's safer, it's faster and it's everywhere. Use PayPal to shop at thousands of web-sites, knowing that your financial details are never shared."

Unfortunately we have decided to not accept credit card, cheque or postal orders for orders placed on ebay as find that these methods of payment are delayed and can cause unnecessary confusion when checking order shipments. For this reason by keeping all payments on Paypal we are able to avoid any confusion and you can rest in the knowledge that Paypal is a world renowned safe way to shop online.

"Our goal is to provide you with quality items, well packaged, quick and efficient delivery times all with great customer service." 

PRODUCT DELIVERY

View full UK delivery T&Cs here

AQUARIUM / TERRARIUM / CHILLER DELIVERY

Postcode List for Extended Areas Zone1:

PH1-18, PO30-41, BT, KA1-26, KA29-30, TD, DG, PA21-33, PA34-41, EX, PL1-9, PL16, PL18-21, TQ, PL95, LL, AB, IV1-28, IV30-32, IV36, IV55-56, IV63, KW1-14, PH19-41, PH45-50, DT, KW36, DD, FK8-9/FK11-21, IV1-28/30-326/55-56/63/99, KW1-3/5-14, KY1/KY6-16/KY99, PA21-38/41, PH-18, PH19-26/30-41/49-50, TR1-16, TR17-27, TR93

Postcode List for Extended Areas Zone2:
IM, GY1-8, JE, KW15-17, ZE, HS, PA20, KA27, KA28, PA34, PA42-49, PA60-78, PH42-44, IV40-49, IV51-54

View full UK Aquarium / Terrarium / Chiller DeliveryT&Cs here

UK FISH DELIVERY

We are unable to deliver livestock Internationally; to Dublin and Eire, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands; or to the following UK postcodes:
BT, PO30, ZE1-3, AB37-38, HS, IV, KW, PH19+, JE, GY, AB30+, DD8+, FK17+, KA27-28, PA20+, PH16, PH30+, DG and TD

View full Livestock Delivery T&Cs here

All Pond Solutions values your comments and feedback.
If you need to contact us for any reason please use the eBay message system. We would like to hear your comments and feedback to help improve our products and service and will be willing to help resolve any issues you be may be incurring.
Before leaving any kind of neutral / negative feedback please contact us so we have the chance to remedy the situation.

If you need to read our terms and conditions click here.
If you need to read our warranty policy click here.

Please note, all perishables including bulb's, impeller's and shaft's are not covered under any warranty.
Due to the fragile nature of these items, we are unable to cover these items lifespans.

Our goal is to provide you with quality items, well packaged, quick and efficient delivery times all with great customer service.

We operate a friendly, reasonable returns policy that abides by current UK distance selling regulations.
Before proceeding to return any item to us, always contact us here before doing so as the situation may be resolved in alternative way that is still suitable for you but avoids sending a whole item back to us.

Returns - General
1.1 All returns must be packaged adequately and we must be informed of your intention to return items under all circumstances.

1.2 You have the right to return any item, please ensure prior to purchase that the item you have selected is suitable for your needs. All returns will be subject to our scrutiny prior to refund or exchanges being made.

1.3 We reserve the right to only accept and process items returned packaged safely and securely.

1.4 Proof of postage is required in all circumstances in relation to returned item disputes.

1.5 It is your responsibility to ensure that a) you obtain proof of postage for each individually returned item b) you package the items securely c) all return postal fees are paid. Failure to do so may result in our inability to process your return.

1.6 Include with your return all of your purchase details so we can process your return quickly and efficiently.

1.7 All returns must be sent to All Pond Solutions Ltd, Unit 203, Riverside Way, Uxbridge, Middlesex, UB8 2YF.

Unwanted Returns
2.1 Unwanted items must be returned within 14 days of accepted delivery in the exact condition in which they were despatched. Items returned showing signs of usage will be subject to scrutiny before any form of refund is initiated. Any unwanted item found not to be in good order as supplied may incur additional charges that will be deducted from the overall refund total.

2.2 All return postage costs in the case of the item being simply unwanted must be covered by you.

Faulty Returns
3.1 Faulty returns returned for a refund must be returned within 30 days of accepted delivery.

3.2 Notification of faulty items after 30 days will be resolved via the items warranty.

3.3 Always contact us about faulty items before any return is started as most issues can be resolved without needing to return the item.