High on Bikes is a UK based mail order company offering a large range of bicycle components and cycling accessories for all kinds of bikes. All orders are shipped from our UK warehouse. 

General Info

We already sell all our items at the lowest prices we can so do not accept offers. We do not end auction listings early. We stock thousands of products and try to keep all items listed in stock. On the odd occasion that we do sell out of an item we can normally get new stock from one of our suppliers within a few days. If for some reason it is going to take longer we will be in touch

Payment

Payment should be made as soon as the item has been bought. The eBay payment system will accept most credit and debit cards as well as Paypal. We do not accept bank transfer or cheques / postal orders

Our UK standard postage is free for orders over £20. We ship the majority of our items with Royal Mail Tracked 48 and Royal Mail 24 standard services. Some bigger and higher value items will be sent with our Courier DPD or ParcelForce. We do offer a UK next working day service on most items which can be paid for during checkout. We aim to ship all order placed before 3pm the same working day (Monday to Friday, excluding Bank Holidays).

We take great care packaging every item to ensure safe shipment to you. We try to keep postage and packaging charges as low as possible but as some items may require extra or special packaging that will be reflected in the postage price. Once your order has been processed and we have received cleared payment, your item will be dispatched normally the same day if not then the next working day. We Always combine postage if you buy more than one item from us.

International Shipping

We send with Royal Mail Airmail Tracked and insured service to most countries. The shipping cost depends on the weight and value of the items and were they are being sent to. If you are unsure about how much postage to pay then just request a total for the items you have bought and we will send through a combined invoice. Please check your countries import charges that may be due.

Combined Postage

We do combine postage for multiple items. If you are buying multiples of the same item from the same listing you can find the postage cost under the "P&P and Payment" section at the top of the description. If you are buying several different items just click Buy it Now on all the items and then Request a Total from Seller through eBay. We can combine postage for international orders but Airmail is calculated by weight so it depends on what the items are. Heavy items and wheels will be very expensive to ship internationally.

Post Brexit shipping to European Countries.

Now the the UK is no longer part of the European union some shipments to European countries may now have extra duty and handling fees which would need to be paid on or before delivery.

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

You may return unused and unopened items within 30 days of delivery for exchange or refund excluding original and return postage costs. Items must be unused and in the original packaging. If the return is a result of an error by HighonBikes and you have received an incorrect or defective item then we will refund resonable return postage costs. Please contact us before returning items.

You can contact us through Ebay if you have any questions about the item or returning it to us.