Thank you for your interest in what Retrospin has to offer. We are a longstanding eBay distributor since 2001 specializing in industrial and commercial products. Many of our customers are business owners and contractors so we understand the need for meeting and exceeding customer demands.
We currently operate from an offsite warehouse and our business hours are M-F, 9am-5pm Central Time. We will do our best to answer any questions outside of those hours otherwise a response can be expected no later than the following business day.
If there is any more information needed about the item that is not included in the description or if there is an angle or another detail you would like a close up of please message us and our team will be happy to assist.
In our photography we use high end LED lighting for consistent output and the best quality camera equipment we have available to capture for you the clearest and most concise image quality possible.
Please be advised however that lighting, camera, lens, display screen and other factors can affect the color and detail of the items viewed by the end user.
We ship the same or following business day after cleared payment.
Every order is packed with great care and high-grade materials which may include packing peanuts, foam, paper, plastic wrap or bags to ensure safe transit.
• Carrier Liability: Once the carrier (such as USPS, UPS, or FedEx) picks up or receives the package, delivery handling, transit times, and potential delays are outside of our direct control.
• Damaged or Lost Packages: If you have not received your order in the time expected please reach out to us so that we may investigate further. If your item(s) arrive damaged, please retain all original packaging and message us with photos of the damaged package and item(s) so that we may begin the claims process.
• Inspection Upon Arrival: We recommend inspecting your exterior package and contents right away upon delivery. For freight or large-item deliveries, note any visible carton or product damage directly on the delivery receipt before signing.
For any issues with your order, please message us directly before opening a request. We are always happy to help!
We offer an easy, no-hassles, 30-day return option since we realize that customers occasionally want to return a product after only touching it.
For returns of non-defective items, we charge a small 15% restock fee to cover our listing fees.
Please take the time to review eBay's Return Policies before starting a return.
To initiate, a request may be opened through eBay and a return shipping label will be provided.
We strive to be fair and honest with all of our customers and we make your satisfaction our top priority, including listening to each of our customers as to what they feel is the fair thing to do in unique return situations.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
