Shipping & Delivery Information

Order Processing

• Orders are typically dispatched within 3-5 business days, but can take up to 7 business days during high-volume periods.
• Orders placed after 4 PM AEST on a Friday will be processed the following Monday.
• Please ensure all personal and postage details are correct when placing your order.

Shipping Costs

• Australia: Free shipping on orders over $99 AUD. A flat rate of $9.95 AUD applies to orders below this.
• Rest of the World (including New Zealand): Free shipping on orders over $199 AUD. A flat rate of $19.95 AUD applies to orders below this.

Delivery Times

During sales or promotional events, delivery may take longer than the times stated below.

• Australia: 3-14 business days.
• New Zealand: 7-14 business days.
• United Kingdom: 10-21 business days.
• USA & Canada: 10-21 business days.
• Rest of the World: 14-28 business days.

International Shipping

• You are responsible for any import duties or customs fees applied by your country.
• Items are shipped from our warehouses in Melbourne, Australia or our overseas warehouse depending on stock availability.
• If you have waited longer than 4 weeks for your order, please contact us.

Returns & Refunds

Return Policy

• You can return items within 14 days of delivery. To be eligible for a return, items must be unused, unwashed, and in their original condition.
• FINAL SALE items are not eligible for return. Shipping costs are non-refundable.

How to Make a Return

• Start your return using the eBay Return Portal. If you have any issues contact us directly.
• Once we receive and inspect the item, a refund will be issued to your original payment method. This may take up to 3 business days to process on our end, and up to 10 business days for your bank to credit the amount.

Faulty or Incorrect Items

• If you believe an item is faulty or you have received the wrong item, use eBay Return Portal with the photo of the item. After inspection, we will arrange a refund or replacement based on your choice.
• Please note that normal wear and tear or damage from improper handling are not considered faults.

Exchanges & Cancellations

• You can contact us to exchange an item before it's shipped out.
• If the item has been already shipped out to you, use eBay Return Portal to return the original item in exchange for a new item.

Payment

Pay securely through eBay with all major cards, PayPal, Afterpay, Klarna, Google Pay and Apple Pay.

Payment is required at checkout.

Questions?

Our friendly team is happy to help with sizing, materials or anything else.