🔄  30 days trouble-free return

We stand behind our products! If you are not satisfied, you can request a full refund (without shipping) within 30 days under the following conditions:

✅  Return conditions:

✔  Unused and unopened: All items, accessories and packaging must be in their original condition.

✔  Complete packaging: All manuals, gifts and original materials must be included.

✔  No damage caused by the buyer: Refunds only apply for manufacturing defects (not for misuse).

⚠️  Important Notes:

 • Return: The buyer bears the cost of the return.

 • 7-day right of return: Items must be received by us within 7 days of approval.

 • Refund amount: The original purchase price (minus shipping/fees) in the original currency.

 • Safe packaging: Use waterproof materials to avoid transport damage.

📦  How to return items:

Contact us to arrange a return.

Send the item back with tracking (required).

The refund is made after examination.

❗  Missing parts or repackaging fees may be deducted from your refund.

📅  Customer service opening hours (GMT+8):

Monday to Friday: 9:00 a.m. to 6:00 p.m.

Saturday: 10:00 to 12:00

⭐  Our customer service promise:

 • 24-hour response time on working days.

 • Dedicated support team for your inquiries.

 • Satisfaction guaranteed – we appreciate your feedback!

📧  How to reach us:

For the fastest service:

Enter your eBay order number.

Send us your message during business hours.

Check your spam folder while waiting for a response.

🛠️  Solution:

We understand your concerns when shopping and will:

We strive to solve all problems.

Provide fair solutions.

Communicate clearly throughout the process.

💡  Tip: For urgent matters, please contact us during our regular business hours so that we can help you immediately.

📩  Contact us first – we will be happy to help you!

If you have any questions or concerns, please do the following:

1 ️⃣  Use eBay’s “Contact Seller” messaging system.

2 ️⃣  Enter your eBay ID and item number to get faster service.

⭐  Your satisfaction is important to us

We strive for 100% customer satisfaction and will:

 ✓ Answer all inquiries immediately

We strive to solve all problems

Provide fair solutions to problems

🙏  We look forward to receiving feedback

If you are satisfied with your experience, we would be happy to:

 • Positive Feedback

 • 5-star DSR ratings

We will automatically give you positive feedback as well!

⚠️  Important note:

Negative/neutral feedback does not alert us to problems. Please send us a message first – we strive to clarify things before you leave feedback.

💯  Our promise:

Your complete satisfaction is our top priority. We do everything to ensure that you are satisfied with your purchase!

Important improvements:

Positive, solution-oriented language

Clear instructions to contact you

Better organization through visual elements

Stressing your commitment to satisfaction

Friendly Reminder of the Feedback Label

Mobile-friendly formatting

A more professional tone that remains friendly