⏳ Payment time: Within 48 hours after purchase
⚠️ Non-payment measures: Unpaid orders will be reported to eBay and cancelled.
🚚 Fast and reliable shipping
📦 Processing time: Items will be shipped on working days within 24 hours after receiving payment.
✈️ Express Shipping: Most orders placed before 13:00 EST (business days) can still be shipped the same day!
📍 Shipping details:
✔ DE-Ware – Fast shipping within Germany.
✔ Only confirmed eBay address – Shipment tracking will be uploaded automatically.
✔ Estimated delivery time: 3-8 working days (depending on location).
✔ Package lost? Please contact us if the item does not arrive within 15 days.
🌍 International buyers:
⚠️ Customs fees: Import duties/taxes are at the expense of the buyer (please check local regulations).
🔄 30 days trouble-free return
We stand behind our products! If you are not satisfied, you can request a full refund (without shipping) within 30 days under the following conditions:
✅ Return conditions:
✔ Unused and unopened: All items, accessories and packaging must be in their original condition.
✔ Complete packaging: All manuals, gifts and original materials must be included.
✔ No damage caused by the buyer: Refunds only apply for manufacturing defects (not for misuse).
⚠️ Important Notes:
• Return: The buyer bears the cost of the return.
• 7-day right of return: Items must be received by us within 7 days of approval.
• Refund amount: The original purchase price (minus shipping/fees) in the original currency.
• Safe packaging: Use waterproof materials to avoid transport damage.
📦 How to return items:
Contact us to arrange a return.
Send the item back with tracking (required).
The refund is made after examination.
❗ Missing parts or repackaging fees may be deducted from your refund.
📅 Customer service opening hours (GMT+8):
Monday to Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 10:00 to 12:00
⭐ Our customer service promise:
• 24-hour response time on working days.
• Dedicated support team for your inquiries.
• Satisfaction guaranteed – we appreciate your feedback!
📧 How to reach us:
For the fastest service:
Enter your eBay order number.
Send us your message during business hours.
Check your spam folder while waiting for a response.
🛠️ Solution:
We understand your concerns when shopping and will:
We strive to solve all problems.
Provide fair solutions.
Communicate clearly throughout the process.
💡 Tip: For urgent matters, please contact us during our regular business hours so that we can help you immediately.
📩 Contact us first – we will be happy to help you!
If you have any questions or concerns, please do the following:
1 ️⃣ Use eBay’s “Contact Seller” messaging system.
2 ️⃣ Enter your eBay ID and item number to get faster service.
⭐ Your satisfaction is important to us
We strive for 100% customer satisfaction and will:
✓ Answer all inquiries immediately
We strive to solve all problems
Provide fair solutions to problems
🙏 We look forward to receiving feedback
If you are satisfied with your experience, we would be happy to:
• Positive Feedback
• 5-star DSR ratings
We will automatically give you positive feedback as well!
⚠️ Important note:
Negative/neutral feedback does not alert us to problems. Please send us a message first – we strive to clarify things before you leave feedback.
💯 Our promise:
Your complete satisfaction is our top priority. We do everything to ensure that you are satisfied with your purchase!
Important improvements:
Positive, solution-oriented language
Clear instructions to contact you
Better organization through visual elements
Stressing your commitment to satisfaction
Friendly Reminder of the Feedback Label
Mobile-friendly formatting
A more professional tone that remains friendly