Most orders sent within 1 business day of receiving cleared payment, some orders may take up to 3 business days to process.
Our orders are shipped via Ta Q Bin or other registered postal service* Airmail (*with tracking number, signature required). We will send order dispatch notification email to you with tracking number and expected delivery date: usually 1-3 business days from the order dispatch date. Please note that it is only a suggested date, it may vary. (Especially during festive seasons like Easter or Christmas)
Undeliverable package: When we received orders returned to us with incorrect address, failed delivery attempts or refused by recipient, we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or reship.
Reship: If the customer wants the order to be reshipped, we will resend the products charging 15% of the product price/total order amount as shipping charge.
Refund: A 15% restocking fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
