🛍️ STORE TERMS & CONDITIONS (Fragrance, Skincare & Cosmetic)

Please read before making a purchase

We aim to provide a smooth and transparent shopping experience. By placing an order, you acknowledge and agree to the following terms.

📦 Postage & Shipping Terms

Processing Times

All orders are processed and dispatched within 48 business hours (Monday–Friday).

We do not offer same-day dispatch unless specifically advertised.

Postage Services

We offer FREE domestic standard postage on all items.

Free postage is not express.

Buyers requiring express delivery must contact us before purchase (fees apply).

Tracking & Delivery

Tracking will be uploaded to eBay once the item has been shipped.

Buyers may check delivery progress directly via the courier using the tracking number.

Delivery time estimates are provided by the courier—not guaranteed by us.

Courier Delays

Any delays caused by Australia Post or other couriers are beyond our control.

We cannot guarantee delivery dates or compensate for courier-related delays.

Incorrect or Incomplete Address

Buyers are responsible for ensuring their address is correct.

Parcels returned due to incorrect address, unclaimed delivery, or refusal may incur:

a postage deduction from the refund

or a re-delivery fee if the buyer requests re-sending.

🌿 Product Information & Authenticity

All fragrances and skincare items sold are 100% genuine, sourced only from authorised distributors.

We do not sell fake, imitation, refill, damaged, or refurbished items.

Product photos may vary slightly due to manufacturer updates in packaging or batches.

Each individual’s skin, body chemistry, and environment may affect how a fragrance or skincare product performs, including longevity, projection, absorption, and results.

Please Note

Buyers should ensure they are purchasing the correct item, especially if:

they have not used the product before

they are sensitive or allergic to certain ingredients

they prefer specific batch codes, packaging versions, or formulations

We do not accept returns for reasons related to personal taste, expectations, performance, or skin chemistry, as these vary from person to person.

↩️ Returns Policy

We comply with Australian Consumer Law (ACL).

Eligible Returns

We accept returns only if the item is:

Incorrect / wrong item sent

Damaged in transit

Faulty

Not as described

In these cases, we will offer a replacement or refund once the item is returned and inspected.

Conditions for Return Approval

Returned items must be:

Unopened, unused and in original sealed packaging

Batch code must match the item sent

Packaging and cellophane must be intact

No signs of opening, spraying, tampering, or testing

Fragrance and skincare items that have been opened, tested, sprayed, swatched, or used cannot be returned for hygiene and safety reasons.

Change of Mind or Purchased by Mistake

We do NOT accept returns for change of mind or accidental purchase.

Buyers are responsible for understanding the product before purchasing.

If eBay allows a cancellation under “Order by Mistake,” the item must be sent back sealed and unused.

Postage costs may be deducted (e.g., our original postage cost & packaging cost) even if free shipping was provided.

Items Returned with Different Batch Codes

Returned items must match the exact batch code we shipped.

For the protection of all customers, any mismatch will result in refusal of return.

Feedback 

Your satisfaction is important to us.

If there is any issue with your order, please contact us first before leaving neutral or negative feedback. 

We will resolve the problem quickly through replacement, exchange, or refund where appropriate.

Most issues can be fixed easily with a simple message, and we are always here to help.

If you are happy with your purchase, we greatly appreciate your positive feedback

📝 Please Notes

By completing your purchase, you agree that you have read and understood these Terms & Conditions.

We aim for 100% customer satisfaction and appreciate your cooperation in maintaining a fair and professional marketplace.