To the attention of buyers (to be taken into account
account before validating the command):
General remarks:
- A 100% compatible part from a different brand is sent if the exact model described in the ad is not available in
stock at the time of sale.
- We suggest purchasing the part matching both your original part number and model number
complete with your laptop.
You can find the part number on the original label and that of the laptop on the labels below it or
in the battery compartment.
Sometimes the same model or series may use different parts (different power, connector type
different, ...).
Please make sure the specifications are the same before purchasing.
If you are unsure of your choice or require assistance, please do not hesitate to contact us via eBay messaging on
prior.
Payment:
We only accept PayPal as a payment method on eBay (or credit card, via PayPal).
- Shipping Time
Orders received with cleared payment before 1 p.m. (UTC/GMT +1 hour Paris time) will be shipped the same day
(except weekends and public holidays, shipping no later than 24 hours the next working day).
Orders received after 2 p.m. may be shipped the same day or the next business day at the latest.
We will only ship to the address received from PayPal.
after receiving the order.
If you select express shipping service, please make sure your address and phone number are updated
on PayPal and on eBay.
If the address or telephone number is incorrect, the customer will be responsible for delays and additional costs in the event of
back.
Order processing and specific buyer recommendations:
We use an automated order processing system to expedite the shipping process.
valued is attached in an automated and systematic manner in the package.
If you have any special request, please send it before placing an order and wait for our confirmation.
FAQ:
Shipping costs:
Question: What are your shipping costs?
Answer: We offer tracked shipping for all orders to mainland France. Sending parts
Question: I ordered and paid for the item and now want to send it to a different address.
Answer: PayPal does not allow changing the address once the order has been placed.
We will ship the items to the address registered by PayPal when ordering ONLY.
Do not request a change of address after placing an order.
Answer: If you want to change the shipping address, please add your new address on PayPal BEFORE you
Cancel my order:
Question: I just purchased the item and no longer need it or I purchased the wrong item. Can you undo or delete
order right away?
Answer: Send a message via eBay BY SELECTING THE APPROPRIATE MESSAGE SUBJECT (cancellation request) and
we will do our best to cancel or stop the preparation of the order if this is still possible,
Indeed, we have an automated order processing system and your request may occur while the
order has already been processed, even if this is not yet visible on the site.
We will respond to messages in the order they arrive, and as a priority to cancellation requests. A cancellation request having
for subject "About: Object" or "I have a question about the use of the object" cannot be processed.
Please do not send multiple messages, as this increases response time for both you and other customers.
If we are unable to cancel or stop your order and it has already been shipped, request an RMA number for the
return via eBay messaging once you have received the item. We will be happy to help you.
Guarantee:
Question: What is and what is not covered by the warranty?
Answer: The warranty covers manufacturing defects as well as technical defects and defective items on arrival.
This warranty excludes any damage or mishandling caused by the user, misuse as well as normal wear and tear of
pieces.
Damaged in transit:
Question: What happens if the goods are damaged during transport?
If the package is damaged, you must inform the person responsible for the
If you have received goods damaged in transit, you must notify us within 48 hours of receipt.
reception. We will not accept any claims for damages outside of this time frame.
Please take some photos of the box and item and send them to us via eBay messaging.
Returns:
Question: I ordered an item and I no longer need it. Can I return it to you and get a refund?
Answer: We accept returns for refund within 30 days. We refund the price of the part, excluding shipping costs
additional. It is the buyer's responsibility to pay return shipping costs.
Question: The item has a manufacturing defect, how can we proceed now?
Answer: If our supplied item has a manufacturing defect, you can open a return request on eBay. THE
Return instructions will be communicated to you.
back. It is the customer's responsibility to pay return shipping costs for any reason.
Assessment:
Customer satisfaction is important to us and we strive to provide quality products and services.
If you have any further questions/concerns, please do not hesitate to contact us first. We will do our best to
provide a quick solution to your problem.
We are open to suggestions for improving our services and ask that you give us the opportunity to
help before leaving negative or neutral feedback.