Return & Exchange Policy
- We want you to be completely satisfied with your purchase. All items come with a 14-day return policy, giving you plenty of time to decide if the rug is perfect for your space. For detailed information about returns and exchanges, please check the "Returns" tab.
Cancellation Policy
- 24-Hour Cancellation: Orders can be canceled within 24 hours of placement without any charges.
- After 24 Hours: Cancellations after 24 hours may incur a percentage-based fee, as production costs are already incurred.
Customer Satisfaction is Our Priority
- We take pride in offering high-quality products and exceptional customer service. If you're happy with your purchase, we'd greatly appreciate your positive feedback! If you encounter any issues, please message us directly before leaving a negative or neutral review. We're committed to resolving any concerns promptly and to your satisfaction.
Care Instructions for Your Rug
To maintain the beauty and longevity of your handmade rug:
- Regularly vacuum (without the beater bar) to remove dust and debris.
- Rotate the rug occasionally to ensure even wear.
- Clean spills immediately with a damp cloth and mild detergent.
- Avoid prolonged exposure to direct sunlight to prevent fading.
Transform Your Space with a Timeless Piece
Our handmade rugs are more than just floor coverings - they're works of art that bring warmth, texture, and personality to your home. Shop with confidence, knowing that you're investing in a high-quality, handmade product that will be cherished for years to come.