The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance
Product Details:
| Category: | Books |
|---|---|
| ISBN: | 1451655355 |
| Title: | The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance The Fast Free Shipping |
| Author: | Bodaken, Bruce |
| Publisher: | Simon & Schuster |
| Year Published: | 2011 |
| Number of Pages: | 208 |
| Book Binding: | Paperback / softback |
| Prizes: | |
| Book Condition: | VERYGOOD |
| SKU: | GOR009547989 |
Item description
The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization.
Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success.
When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement."
Please note, the image is for illustrative purposes only, actual book cover, binding and edition may vary.
eBay Commerce manages payments for items you buy from our store.
You may pay for your items using credit or debit cards or other payment methods, under the discretion of eBay.
eBay will manage settlement of the payments. The contract for sale underlying the purchase of goods is between us World of Books and you, the customer.
eBay may change, discontinue, enhance or modify any aspect of managed payments at any time. eBay may use third-party payments services to assist; including companies that process payments and disburse settlements, perform risk assessments or compliance checks, verify identity and validate payment or settlement methods.
The average shipping times for our orders are as follows:
| North America: | 7-14 Days |
|---|---|
| Other: | 10-20 Days |
Our poly packaging is made with 30% recycled plastic content and is made in the UK. It has a LDPE 04 logo on it, which means that it can be recycled with other soft plastic (such as carrier bags). Our cardboard packaging is also 100% recyclable and can be recycled kerbside. We encourage you to recycle the packaging from your World of Books purchase.
If for some reason your order has not arrived within 21 Business days please get in contact with us so that we can help you.
World of Books USA offer a hassle free money back guarantee for your product, (excluding shipping & handling). We are committed to ensuring each customer is entirely satisfied with their purchase and our service. If you have any issues or concerns, please contact our customer service team within 60 days of purchase and they will be more than happy to help.
World of Books USA was founded in 2005. We offer great value books on a wide range of subjects and we now ship over two million orders each year to satisfied customers throughout the world. We take great pride in our prompt delivery, first class customer service and excellent feedback.
While we do our best to provide good quality books for you to read, there is no escaping the fact that it has been owned and read by someone else before you. It may well show signs of wear and tear, however each one of our books is hand-checked by our dedicated team for defects before shipping.
World of Books sells quality used products at competitive prices to over 2 million customers worldwide each year. We want your experience with World of Books to be enjoyable and problem free.
Over the past 8 years World of Books has seen the inventory grow from 1000 to over 1 Million books in stock.
We all like the idea of saving a bit of cash, so when we found out how many good quality used products are out there - we just had to let you know! All of our items are checked for quality before they go on sale and we like to think that our prices mean that no item is beyond your budget.
At World of Books we are committed to minimising our environmental impact. Each month we recycle over 2.3 million books, saving over 12,500 metric tonnes of books a year from going straight into landfill sites.
All of our paper waste is recycled within the UK and turned into corrugated cardboard. We believe that it is a travesty to simply throw away a used book or DVD when there is nothing wrong with it - we believe in giving each book or DVD the chance of finding a new home