New, but opened unused item in the original packaging!  I took the pad out of the packaging, looked at it, decided it was too big, and put it back in the package. I bought it at Petco which is about 40 minutes from where I live around Christmas time and never took it back. 

With soft foam and a dual-thermostat heater, the Creative Solutions Heated Pet Pad provides the warm comforts on a cold day for your pup. After your pet lies on this heated pad, its temperature rises to match your pet's natural body temperature. Even when your pet strays from the bed, the Heated Pet pad will stay 12 to 15 degrees above a room's temperature. The cover is removable for machine washing. Indoor use only.

Features:

• Plugs in for gentle warmth

• Safe and energy efficient

• Thermostatically controlled to warm directly under pet

• Removable machine washable cover

• 1 Year limited warranty

• Reversible soft fleece cover

• Includes: 1 Heated Pet Pad

• Intended Pet(s): Dogs, Cats

• Color: Grey

• Product Dimensions: 27 in x 36 in (69 cm x 91 cm)