You are bidding on a NEW, OPENED BOX Samsung 28D office phone. This item is BRAND NEW, UNUSED, and is in OPENED, ORIGINAL manufacturer packaging. Original manufacturer packaging materials ARE NOT INCLUDED. Phone is COMPLETE, including handset, base stand, coiled cord, and line cord. For more information on this item, the condition of this item, and what is included with this listing, please consult the photo gallery. Anything not mentioned in this listing or not shown in the photo gallery will not be included. Please bid accordingly, and good luck.