​​​​​​​Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!

ADDRESS CHANGE / Wrong Customer Details

Due to PayPal rules and regulations we are unable to change the delivery address from the one you submit on checkout. You have the option to change delivery address at checkout before making a payment. Please make sure your address and contact details are up to date.

 DELIVERY DAY

Issue on delivery? Please notify us via eBay messaging. For our supplier reference we require photos clearly showing the damage/defect of the item.

​​​​​​​​​​​​​​Free Delivery on many products within UK mainland. For other destinations, please contact us here on ebay.

For large items, they come on pallet and delivery fees vary depending on customer postcode.

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If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Any product you return must be in the same condition you received it and in the original packaging. 

RETURNS

• Returning back? Please inform us a sap.
• Any unwanted items must be returned to us at the customer’s expense and via a traceable insured courier.
• Tracking details must be provided when you return an item so we are able to speed the return process.
• You will be responsible for the cost and safe return of the goods. If you do not return goods within 30 days, we reserve the right to not to give you a full refund.
• Returned items are your responsibility until they reach us safely. We are not accountable for items lost or damaged in transit.
• All returned items will be inspected upon arrival to us and if the item is not in acceptable condition a refund will not be issued.
• Once your item is delivered and signed for, it becomes your responsibility. Any transit damage to your item, shortages or incorrect supply must be noted on the delivery of your item. Please check your item upon delivery!

Return is refused and not refunded when:

• The item has any signs of use.
• The item arrives damaged/broken
• The product is missing parts which it was originally shipped with.
• If we have not been notified within 14 days from purchase date.

REFUND

• Providing the item has been returned back in its original condition and in the original packaging/unbroken, we aim to get your refund processed within 5 working days.
• Please note, refunds debited from our PayPal account can still take up to 5 to 7 working days to show up in customers

QUALITY GUARANTEED

• 15 years guaranteed is on ceramic products only, no fitting's cover/toilet seats included in the guarantee.
• 1 year warranty on all vanity units
• 1 year concealed frame and concealed cisterns
  
  

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