Cisco SMARTnet - 1 Year - Service - 24 x 7 x 2 - On-site - Maintenance - Parts & Labor - Physical Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications. Manufacturer Cisco Systems, Inc Manufacturer Part Number CON-PREM-C2801SRS Brand Name Cisco Service Name SMARTnet Product Type Service Service Information Service Main Type Maintenance Service Sub Type Physical Service Characteristic Parts & Labor Service Description 24x7x2 Service Details Software support includes maintenance, minor and major updates for your licensed feature set Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required* *Certain limitations may apply for heavy or oversized equipment. Provided Support Web Knowledge Base Access,Phone Support,Email Support,New Releases Update Service Availability 24 x 7 Service Response Time 2 Hour Service Location On-site Service Duration 1 Year Product Supported CISCO2801-SRST/K9: Cisco 2801 Voice Bundle w/ 24-user FL-SRST-SMALL,SP Serv,64F/256D Region Availability Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia. To determine if this service is available for your location, see the Cisco Service Availability matrix. Note: Domestic resellers purchasing for International locations will be subject to an additional fee Miscellaneous Additional Information This service is not available in all areas. Please call your sales rep to determine availability WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov. Please understand , this is only one of over 100,000 products offered for sale by antonline and shipped from our many different automated warehouses. There are no local stores or pick up. All the product information we have is provided by the manufacturer and in the item listing. Manufacturers change colors and item details frequently and often do not update pictures. We have no personal knowledge or experience with this product or ability to customize it. All items ship as addressed in an automated warehouse. The time to process and ship is listed prominently in each listing. It usually takes about a week to get your item. It may be faster or longer as shown in the listing or if credit check or special handling is required. There is no human intervention in the process. That is how we control costs and keep our prices so low. Paypal requires that we only ship to the verified Paypal address provided with the order. NO ADDRESS CHANGE IS POSSIBLE. Atlanta Network Technologies, Inc. We accept payment by: Paypal. Shipping to: United States Excludes: Alaska/Hawaii, APO/FPO, US Protectorates, PO Box. Antonline eBay Return Policy Returning an item purchased from antonline is easy and fully automated with our "Hassle Free Return Program". Please email to request an RMA link.