$ PAYMENT

SHIPPING

We process and ship all orders from our Elmhurst IL USA HQ. Orders placed Monday through Friday (excluding national holidays) will be processed and shipped within 1 business day once credit card authorization and verification have been obtained.

Orders placed on Saturdays and Sundays will begin processing the following business day (excluding national holidays).   

All orders placed after 2 PM CST will begin processing the next business day.   

If you are located outside the continental USA (HI, AK, PR and other) - please contact us prior to ordering to obtain an accurate shipping quote.    

You will be contacted by one of our customer care representatives if any kind of problem has incurred with your order or payment.   

In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.   

If you refuse any shipments from Compeve_corp, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us.    

This amount will be deducted from your refund.   

INTERNATIONAL   

We ship worldwide.   

Your packages may be subject to local customs fees and import duties. These charges are always the recipient’s responsibility. Please contact your local customs office for more information.    

Customs Authorities require us to record the cost of the item(s) on the customs form, even if the order is marked as a gift.

RETURNS/REFUNDS

1. If you are not satisfied with compeve_corp services and products you can cancel your order or return merchandise asking for a replacement/refund within 30 days of receipt of shipment.

2. Before you send any equipment to Compeve, you must fill out a Return Merchandise Authorization (RMA) request and wait for an approved RMA number. You should receive your RMA number within one business day. To obtain an RMA number, please fill in all fields on the form. Upon receipt of your completed RMA request form, an RMA number will be issued and e-mailed to you with the necessary shipping instructions. No returns will be accepted without a RMA number. RMA shipments received must have an RMA number clearly visible on outside of the package.

3. Products must be sent back within 14 days after obtaining the RMA number. RMA number expires within 14 days from the date of issue. All returns will be tested. Return for refund found to be non-defective will result in a 20% restocking fee. Buyer pays return shipping for all non defective products and products shipped for replacement that were purchased somewhere else, not from us. Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement.

4. There are no returns for retail packaging processors, printers, memory, LCD monitors and TV's for repair or refund. Customers agree that these items can only be returned to manufacturers for replacement/repair except in cases of shipping wrong item or clear shipping damage. No exceptions.

5. Refund requests are resolved within 14 days after receiving the product. Shipping cost is not refundable.

6. If you have any questions or inquiries concerning return and refund policy, please write us email.

7. In the case of any product(s) returned for any reason, returned item(s) must be 100% complete, in original condition, with all packaging, manuals, registration card(s), accessories, cables and software.

8. We reserve the right to refuse a return on any product that does not meet these requirements.

9. Shipping and Handling fees are not refundable, with the exception of orders incorrectly shipped by compeve_corp.