Q: Do I need VPN to access Google, Facebook or Western websites in China?

A: No, VPN is not required. This eSim allows you to have direct access to Google, Facebook, Whatsapp or Western websites in China. Just like you are in Australia or western countries!

Q: Can I use the eSim in multiple regions within the 7-30 Days period?

A: Yes, you can use the eSim in multiple regions within the stated period. For example if you purchase a 30 days eSim, you can use it for 15 days in China, then 10 days in Hong Kong and 5 days in Macau.

Q: What should I prepare for the eSim?

A: Please ensure your phone can load eSim and it is unlocked before you travel, i.e. ensure your phone can load any eSim for any network. Please check with your phone manufacturer or network provider to ensure your phone can load eSim and it is not locked to any network.

Q: Will you post any physical instructions?

A: No, we will not post any physical simcards or instructions. You will receive a QR code email within 10 minutes after order. We will also eBay message you the QR code.

Q: How can I activate the eSim?

A: After you land in destination, please activate the eSim by scanning the QR code we provide via email. You may save the QR code in your phone while you are in Australia or your country, or you can print it out and scan it in destination. Please do not share the QR code with someone else.

Q: When does the 7/10/15/30 days commence?

A: It commences when the eSIM is in use in destination.

Q: When do I need to install the eSim?

A: Please install within 90 days after you make the order. The QR code will expire after 90 days.

Q: What if there is any issue?

A: Please contact us as soon as possible.