Q: What should I prepare for the eSim?

A: Please ensure your phone can load eSim and it is unlocked before you travel, i.e. ensure your phone can load any eSim for any network. Please check with your phone manufacturer or network provider to ensure your phone can load eSim and it is not locked to any network.

Q: Will you post any physical simcard?

A: No, we will only send the eSim QR code and instruction via eBay message and email. We will not post physical simcard.

Q: How can I activate the eSim?

A: After you land in Japan, please activate the eSim by scanning the QR code we provide via email. You may save the QR code in your phone while you are in Australia or your country, or you can print it out and scan it in Japan. Please do not share the QR code with someone else.

Q: When does the 15/30 days commence?

A: It commences when the eSIM is started in Japan.

Q: When do I need to activate the eSim?

A: Please activate within 60 days after you make the order. The QR code will expire after 60 days.

Q: How to check how much data have I used?

A: In the eSim QR code email, we will include a secure data checking website for you to check data usage.

Q: What if there is any issue?

A: Please contact us via Ebay message as soon as possible.