We ship nationwide.
Monday to Friday from 8 am until 5 pm.
We will contact you to arrange a suitable delivery time, once payment has been processed.
Our own drivers deliver within London (M25) in order to guarantee the safe arrival of all our products.
Please be aware that as our drivers are alone and pre-loaded in our warehouse, we will require you or your builders to be on-site for the acceptance of all orders.
For orders outside M25, we use an external shipping network. Once sent, they will call you to book a suitable date and time for delivery.
The Shipping options work for all areas, except Northern Ireland and Scotland.
Some of these companies may not have the correct vans in place and might not be able to deliver to your door, so we might have to ask you to pick it up from the local depot (usually within 20 min drive) however this is rare.
Most of our products weigh a considerable amount varying from 10kg to 280kg, therefore it may need more than two, four, or even six people to unload depending on the size and weight of your product.
We will not accept liability for any broken skylights during the unloading process, as it is down to the customer to organise this process.
In the event that the customer does not attend the delivery appointment or no one is there to accept your product, we will try and contact you via phone, text, and voicemail before our driver leaves your delivery address.
If no contact is made, we will have no option but to return your product to our warehouse.
PayPal is the preferred payment method.
We promise to deliver high-quality products, in excellent condition, to your door. If for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
The following items may be returned for a refund within 14 days of purchase:
1. Merchandise that has not been removed from its original packing.
2. Defective merchandise.
3. Merchandise that was mispacked or was not shipped correctly.
4. Merchandise that has not been installed.
Please do not book any trades (roofers, cranes or carpenters) prior to receiving and inspecting our products for any defects.
A 25% restocking fee will be charged on all returned merchandise, unless defective.
FAQ – Frequently Asked Questions
Q: Are the skylights delivered fully assembled?
A: Yes, they arrive ready to install. Accessories should be ordered separately if needed.
Q: Do I need a slope for flat roof skylights?
A: Yes, at least 6 degrees is recommended to allow water drainage.
Q: Can these skylights be used on pitched roofs?
A: Yes, they are suitable for pitched roofs. Lead flashing of the upstand is required.
Q: What roof pitch is needed for Pitched Skylights?
A: Between 6 and 45 degrees.
Q: Which accessories are required for installation?
A: You will need foam rope, silicone, and flashing kits. These are sold separately.
Q: How energy-efficient are the skylights?
A: They offer strong insulation with a U-Value 0.9 W/m²K.
Q: Is there a warranty on the products?
A: Yes, all skylights come with a 20-year sealing warranty if installed correctly.
