Shipping Returns Warranty

Shipping Policy

1. We ship to your eBay or Paypal address. Please make sure your eBay and Paypal address is correct before you pay.

2.The item will be shipped from our US warehouse.

And will be shipped within 1-3 business day when we received payment.

3.Delivery time depends on destination and other factors;

For buyer outside US, please note customs charges, if any, are not included in the item price or shipping charges.

Buyers will be responsible for customs clearance and potential tariff. The amount of tariff is composed of two parts.

Part one is approximately 1% to 5% of the total price (item price + shipping price).

Part two is VAT, which in most cases can be deducted in your business tax.

4.International buyers please note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility.
We will try our best to reduce the risk of the custom duties.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Please note the delivery may be delayed due to customs clearance, carriers delay and/or other problems.

All our customers are very important to us, if you encounter delivery or "quality" problems, please don't open a case but contact us in time by ebay messages first, we will try our best to work it out with you.

Returns

1) Returns are accepted within 30 days after buyer receives the item.

Buyer is responsible for return shipping costs if it is not our fault. All items are in brand new condition unless specified.

2) A refund will be issued within 2 business days after we receive the returned item.

For incomplete warranty requests, Lunar Health reserves the right to refuse any compensation.

If the customer has returned the package or sends to the wrong address, returns an incorrect item, or submits an empty package, then again Lunar Health reserves the right to refuse any compensation.

3)All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Lunar Health will offer an alternative solution.

If the customer has returned the package or sends to the wrong address, returns an incorrect item, or submits an empty package, then again Lunar Health reserves the right to refuse any compensation.

All returns will be inspected by our technical team upon arrival.

If the returned item cannot be repaired, Lunar Health will offer an alternative solution.

Please contact us with the information below:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product item number.

2. Tell us what steps you have already taken to resolve the issue.

3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

Our After-sales team will look into the problem you are facing and get back to you with a solution ASAP.

Warranty

Product damage during use, and all the artificial factors cause the damage of the item is beyond the warranty, however customers can return it at their own cost and pay a fee for the repair.

If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void.

No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable).

We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

- Open the body in an attempt to fix the device

- Modify, remove, customize parts of the product

- Use the device in a way that it is not originally intended for

- Continue to use the item once a fault occurs and causes more damage

Lunar Health offers 1 year warranty starting from the date you receive the goods.

Lunar Health reserves the right to provide the sole discretion on warranty coverage and availability as considered in a case by case basis.