** PLEASE READ THE FOLLOWING INFORMATION BEFORE YOU BUY **
The following policy guidelines are provided to ensure you have the most information possible in regards to our eBay store and general processing and communication schedules. If you have any questions before you buy, please email us. We will be happy to offer clarification on items and explanations as to why we operate as such (processing time). We are committed to providing the best customer service possible and we hope you check our feedback comments and rating for further evidence of our willingness to go above and beyond to serve the eBay community.
APS SHIPMENT POLICY (GLOBAL SHIPMENTS):
GLOBAL SHIPMENT GUIDELINE:
Thank you for participating in the Global Shipment Program on eBay! Please review all of the guidelines and protocols as presented by eBay regarding the entire global shipment procedure for your given country. Our obligation in regards to your order is to ship the package to the Airport Exchange facility. After the package reaches the facility via our ground service, the designated shipping company for your particular country takes over for shipment. Ebay's global shipment representatives are designated to provide any and all information to you regarding your package once it reaches the Airport Exchange facility in the event you require assistance or have additional concerns. These representatives can assist with any part of the transaction for you. The terms & conditions regarding these global shipments differ from our continental US shipments. If for whatever reason there is a problem with your shipment, please contact eBay and they will coordinate with us to determine the best resolution for your order depending on your region.
APS SHIPMENT POLICIES (CONTINENTAL UNITED STATES):
STANDARD SHIPMENT GUIDELINE:
Thank you for your purchase with APS! Most items in our store have free shipping for those within the continental United States. If you reside in Alaska, Hawaii, or any of the US Protectorates, there is a shipping charge based on the weight. These orders for non-continental US customers are shipped via Fedex Smart Post, which uses the U.S. Post Office to make the final delivery. Please note these shipping charges prior to purchase.
APS ships only on the standard work week of Monday - Friday. Fedex is scheduled only to pickup packages as well on these days from our location and will continue to process shipments on these days for the standard ground rate shipping option we add to our listings. There will be no shipments or posting of tracking information on Saturdays or Sundays as we are not open during these days. If you wish to purchase an item over the weekend, please check back by end of the day on Monday for an updated order status.
SUGGESTIONS FOR RECEIVING PACKAGES:
Please review your order information 24-48 hours after purchase. If you do not see a tracking number, please contact us immediately to determine when your package will be shipped.
Our packages originate out of Southern California and only ship on standard business days: Monday - Friday.
Make the necessary arrangements to leave a note on your door for the courier/driver if you have difficulties receive packages at your residence. For example: if you are an apartment resident and your leasing office accepts packages, please consult with management to determine if they will work with a shipping company to accept packages temporarily.
Sign up for Fedex Delivery Manager to make additional changes on your package such as a hold at a sorting facility or a redirect to a Fedex Store for pickup.
APS ORDER TERMS & CONDITIONS :
1. BULK PRICING OFFERS :
We do not accept bulk pricing offers and transactions outside of eBay. We operate in accordance with eBay guidelines and expect our customers to follow the rules as such.
2. TRACKING NUMBER INFORMATION :
After 24 - 48 hours we will process your order and you will be sent a tracking number that will allow you to track your purchase from our facility to your destination. It is important to note that these tracking numbers do not work immediately once you receive them. It takes up to a day for accurate updates to be linked to your tracking number. We appreciate your patience during this process.
3. SHIPPING INFORMATION :
Our packages originate from SOUTHERN CALIFORNIA, therefore your transit time will vary depending on the shipping address we are provided with. Please inspect the shipping map below to determine the estimated wait time for a package once it has been processed through our facility and picked up by the respective shipping company we have selected. Fedex Ground ships to all of the 48 continental states.
4. SHIPPING PROCESS :
Please note that the time of day and what day you decide to make a purchase will have an effect on how fast we can process and ship your order. We do not ship items over the weekend, but we are still available to answer all emails and questions. If you make a purchase over the weekend we will promptly process and ship the item by Monday or Tuesday.
The following is a shipping example of why your package may arrive later than expected.
1. You purchase an item Friday evening (After 4pm) 2. APS does not ship on Saturday and Sunday 3. Monday is a Holiday for Fedex
The item therefore will be processed and shipped Tuesday morning. Please be aware of our shipping policies when purchasing an item and what days holidays fall in the given year. We will work to ensure you receive your package as soon as possible once you buy.
5. RETURN POLICY :
If for any reason you feel you must give us anything less than perfect on the "Item as described", "Communication", "Shipping time", or "Shipping and handling charges" sections, please let us know before you rate us! We want to do anything we can to ensure that you are satisfied with your purchase and experience with us!
If for whatever reason you are not satisfied or you have problems with fitment, PLEASE contact us before leaving feedback. We are committed to providing the best customer service possible and we want to ensure you are fully satisfied before you leave any feedback. If the customer does not communicate the problem, we cannot provide the necessary resolution!
APS OFFERS A 30-DAY REFUND POLICY ON ITEMS RETURNED TO OUR FACILITY. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FOR ANY REASON, PLEASE IMMEDIATELY CONTACT US AND WE WILL PROVIDE THE ADDRESS TO MAIL YOUR ORDER BACK TO. THE RETURN POSTAGE IS THE RESPONSIBILITY OF THE BUYER. THE ITEM(S) MUST BE RETURNED IN THE ORIGINAL PACKAGING AND CONDITION AS YOU RECEIVED IT. WHEN YOU ARE READY TO SEND THE PACKAGE, PLEASE NOTIFY US TO INDICATE THE RETURN IS ON ITS WAY.
FREE RETURN & REFUND GUIDELINE :
Please use our free return system to send back orders for a full refund.
6. REPACKING GUIDELINE FOR RETURNS :
In order to receive the full refund on the order you wish to return, you must take the proper steps to ensure your package is safe for transit. All items shipped within the continental U.S. experience transport across many avenues including air travel. Your package must be secure enough to make its way back safely to our facility. Please ensure the shipping box has sufficient packing material inside to prevent the item(s) from being damaged. The outside of the package should be taped to bind all loose and open edges and openings.
Items must under all circumstances be returned inside of another shipping box. The item cannot be shipped outside of a shipping container as it will incur damage from the shipment process. Fedex drivers are not obligated to provide boxes or shipping material and will not package items. The burden of shipping items back correctly falls solely on the buyer.
If you have any questions regarding repackaging, please do not hesitate to contact us prior to shipment back to our facility.
7. DENIAL OF REFUND GUIDELINE :
Under no circumstances can we offer a refund on items returned outside of a shipping box that have suffered damage from not being inside of a shipping box.
Item(s) that have been used and exhibit signs of damage.
Item(s) that have been modified to be used for something other than their intended purpose. This includes cutting and splicing wiring that is part of any electronic components we sell.
Item(s) returned that do not match the original purchase contents.
Item(s) returned beyond the 30-Day window of our return policy.
THE FOLLOWING ARE DAYS IN WHICH Fedex DOES NOT SHIP and has a modified schedule for:
USA holidays
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day
New Year's Eve
New Year's Day
Thank you for looking and we appreciate your business!